Learning & Development Assistant Manager

4 days ago

Bangsar, Malaysia Holiday Inn Full time

**Join Our Team as Learning & Development Assistant Manager at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening**

**About Us**

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar - a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

**Do you see yourself as a Learning & Development Assistant Manager with Holiday Inn Kuala Lumpur Bangsar?**

To join our pre-opening team, we are seeking a passionate Learning & Development Assistant Manager who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

**Your day to day**

Every day is different, but you’ll mostly be:

- Analysing training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan.
- Using IHG benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: Employee Survey, achievement of budget etc.
- Ensuring and conduct effective training programs, including New Employee Orientation, Train the Trainer, Customer Service Training, Technical job specific training (through certification of departmental standards and procedures), Management Development, Selling Skills, Employee retraining.
- Designing, producing, and implementing training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective.
- Establishing and maintaining a professional working relationship with all institutes of higher learning by being the point of contact for all matters relating to trainees, including recruitment, performance feedback and trainee engagement.
- Ensuring that Department Heads abide by their responsibilities of employee training based on the departmental SOPs.
- Liaising with other IHG Training Managers within the IHG Malaysian Cluster to share experiences and resources and liaise with educational institutions conducting hospitality and training courses.
- Keeping abreast on all training relations updates from IHG Corporate Office and training trends across the industry.
- Maintaining all hotel training and assessment records in compliance with the regulations.
- Supporting the day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives, ad hoc duties as assigned.

**What we need from you**
- Bachelor’s degree in Hotel Management, Education or related field preferred.
- At least two years of experience in a training role, preferably within the hospitality industry.
- Proven experience in developing and delivering training programmes.
- Must speak English and Bahasa Malaysia.

**What we offer**

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve bee

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