Nightshift Customer Service
7 months ago
Description:
- In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more.
- You will also navigate processes to properly escalate and coordinate customer responses according to company values.
- You not only will give away your experience and expertise with empathy, but you'll also expand your knowledge of hardware and POS software through training, articles, and everyday tasks.
Requirements:
- **Educational Qualifications**: Minimum of High/Senior High School degree required.
- **Skills and Competencies**: Proficiency in the English language, exceptional customer service skills, adept at problem-solving, fluency in Mandarin for diverse customer interactions, and familiarity with call centre and back office support operations.
- **Working Conditions**: Fast-paced call centre environment requiring flexibility with shifts and the ability to handle stress.
- **Qualities and Traits**: Patient and empathetic, strong communication skills, multitasking ability, and a professional attitude are critical for success in this role.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,750.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Night shift
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- Bangsar South (required)
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