Nightshift Customer Service

2 weeks ago


Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

Description:

- In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more.
- You will also navigate processes to properly escalate and coordinate customer responses according to company values.
- You not only will give away your experience and expertise with empathy, but you'll also expand your knowledge of hardware and POS software through training, articles, and everyday tasks.

Requirements:

- **Educational Qualifications**: Minimum of High/Senior High School degree required.
- **Skills and Competencies**: Proficiency in the English language, exceptional customer service skills, adept at problem-solving, fluency in Mandarin for diverse customer interactions, and familiarity with call centre and back office support operations.
- **Working Conditions**: Fast-paced call centre environment requiring flexibility with shifts and the ability to handle stress.
- **Qualities and Traits**: Patient and empathetic, strong communication skills, multitasking ability, and a professional attitude are critical for success in this role.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM4,750.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Night shift
- Rotational shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (required)

Ability to Commute:

- Bangsar South (required)



  • Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

    Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...


  • Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

    : In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values. You not only will give away your experience...


  • Bangsar, Malaysia Two Snap Sdn Bhd Full time

    **RESPONSIBILITIES** - Identify and escalate issues appropriately. - Work closely with other relevant department in resolving customer's feedback. - Collect data and update Customer Service Knowledge Base. - Monitor and control numerous concurrent tasks in tandem. - Proactively and independently work to meet targets and goals. - To perform any ad-hoc tasks...

  • Customer Service

    1 week ago


    Bangsar South, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Job SummaryTo attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.Responsibilities: An inbound customer service agent plays a significant role in building a brand's reputation. Primarily handle inquiries from both sellers and...


  • Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

    **Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...


  • Bangsar South, Malaysia AIHAI MINERALS SEA SDN BHD Full time

    As a Customer Service Cum Administrative Assistant, you will be one of key person to deliver excellent customer service to our clients. This position gives you the opportunity to deal with China customer service team and customers of different industries of different countries. You will be able to grow and groom your assigned territory and create wonderful...


  • Bangsar South, Malaysia Universal Serviced Offices Full time

    **Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...


  • Bangsar South, Malaysia AIHAI MINERALS SEA SDN BHD Full time

    As a Customer Service Cum Administrative Assistant, you will be one of key person to deliver excellent customer service to our clients.This position gives you the opportunity to deal with China customer service team and customers of different industries of different countries.You will be able to grow and groom your assigned territory and create wonderful...


  • Bangsar South, Malaysia Radius GSA SDN BHD Full time

    For registration please WhatsApp 012-408 4321 **Position**: - Shell Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first...


  • Bangsar South, Malaysia Miora Talent Solutions Full time

    Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface testing, system setting testing,...


  • Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

    **6 months contract role (renewable)**: - **Work Location: Kerinchi, Bangsar**: - **Work shift rotation: morning, noon, midnight** **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product &...


  • Bangsar South, Malaysia OCBC Bank Full time

    Job Descriptions: Services To attend to inbound calls enquiries over various range consumer financial products and services. To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries. To provide personalized customer service to customers, whilst maintaining a professionalism and...


  • Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Job Description: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients, and agents - The ability to manage a diverse range of tasks - A fluency in English, both verbal and...


  • Bangsar South, Malaysia TRION SOLUTIONS SERVICES SDN.BHD Full time

    Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Provide product-related information and assist in...


  • Bangsar South, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Responsibilities: Perform customer verifications Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization Ensure all inquiries are answered in a professional...


  • Bangsar South, Malaysia S Business Consulting Full time

    Job Title: Customer Service ExecutiveWorking Hours: 11am - 8pmWorking Day: rotation of 5 working days per week (including weekends)Working Location: Bangsar SouthCompany Background: Newly built customer service center in MalaysiaSalary: RM4000++Responsibilities: Provide good customer service promptly. Identify and assess customers' needs to achieve...


  • Bangsar South, Malaysia RESOURCES ENTITY SDN BHD Full time

    **Project for 6 Months Only** - **Full job description**_ PROJECT: Astro Customer service What you will do: Interact with customers via telephone to provide information and assistance. Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service. Able to...


  • Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time

    **Job Descriptions** - Manage incoming and outgoing phone calls. - Handling client sales inquiries on social media platforms and webmail. - Handling client queries through all other forms of communication channel. - Actively follow up with prospective customers and persuade client to signed up for our services. - Handle customer complaints, provide...


  • Bangsar South, Malaysia Miora Talent Solutions Full time

    Provide good customer service promptly. Identify and assess customers' needs to achieve satisfaction. Responsible to handle all customers inquiries and feedbacks in a quality manner. Manage and ensure timely meeting the customer requirements. Ensure maintaining accurate system data and records. Assist in interface testing, system setting testing, problem...


  • Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time

    **Job Descriptions** - Manage incoming and outgoing phone calls. - Handling client sales inquiries on social media platforms and webmail. - Handling client queries through all other forms of communication channel. - Actively follow up with prospective customers and persuade client to signed up for our services. - Handle customer complaints, provide...