Customer Service Executive

7 months ago


Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time

**Job Descriptions**
- Manage incoming and outgoing phone calls.
- Handling client sales inquiries on social media platforms and webmail.
- Handling client queries through all other forms of communication channel.
- Actively follow up with prospective customers and persuade client to signed up for our services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow up with clients to garnered feedbacks for service improvements.
- Provide accurate, valid, and complete information.
- Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
- Keep records of necessary customer interactions and enter all information required into the company database and official WhatsApp group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**Job Requirements**
- Proficiency in written and spoken English, Malay & Mandarin (to liaise with mandarin-speaking clients).
- Preferably with 1 year of customer service experience.
- Able to work on some weekends rostered on a 5 days work week.
- Able to start work immediately will be preferred.

**What you get**:

- Dynamic, Fun & Lively working environment
- Development & Training
- Career Advancement
- Company Trip & Staff Events
- Rewards & Bonus

Pay: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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