Customer Service

5 months ago


Bangsar, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

_**VERY URGENT**_

**Responsibilities:

- **
Perform customer verifications
Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
Follow up with customers to ensure high-level satisfaction and determining future requirements
Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
Record details of inquiries, comments, complaints and actions taken

**Requirements:

- **
Service minded personnel with interest in helping and working with customers
A positive individual with a 'can do', results driven approach and attitude
Ability to work as part of a team, support colleagues and promote excellent team spirit
Demonstrate trust, openness and respect in dealings with people
Able to handle customer complaints and deal effectively with upset customers
Good command of both written and spoken in English and Mandarin
Ability to work in shifts (including night shifts) 10AM - 8PM 6PM - 4AM 2AM - 12PM

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you willing to work in shifting?
- Expected salary?
- Notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)


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