Customer Service Consultant

2 months ago


Bangsar, Malaysia Sapelo Management Sdn Bhd Full time

**About Us**: At Sapelo, we are committed to providing exceptional service and support to our valued customers. We offer pet medicine and nutriotional supplements. As a customer-centric organization, we are dedicated to ensuring that our customers receive the best experience when interacting with our brand.

As a Customer Service Consultant, you will play a vital role in engaging with our customers on various platforms, including WhatsApp, Facebook, Instagram, YouTube, and TikTok. Your primary responsibilities will include:

- Multichannel Support: Responding to customer inquiries, comments, and concerns across different platforms in a timely and professional manner. You will be the frontline representative of our brand, ensuring customer satisfaction and building lasting relationships.
- Phone Support: Handling customer queries over the phone with empathy and professionalism. Your ability to effectively communicate complex concepts in a clear and understandable manner will be crucial in resolving customer issues.
- Problem Solving: Assessing customer needs and providing appropriate solutions or recommendations. You will need to think critically and adapt swiftly to diverse customer situations.
- Product Knowledge: Grasping basic medical, biology, and pharmaceutical concepts is essential in order to address customer inquiries accurately. While prior experience in the field is not mandatory, a high level of understanding and a willingness to learn are prerequisites.
- Team Collaboration: Working collaboratively with our internal teams to escalate and resolve complex customer issues, ensuring a seamless and satisfactory resolution for the customer.

**; Requirements**:
- Excellent communication skills in English (both written and verbal).
- Proficiency in multitasking and efficiently managing various platforms simultaneously.
- Empathetic and patient approach to resolving customer issues.
- High level of understanding of basic medical, biology, and pharmaceutical concepts.
- Ability to learn quickly and adapt to a fast-paced environment.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Prior customer service experience is advantageous but not required. Fresh graduates with a strong grasp of relevant concepts are welcome to apply.


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