Customer Service

1 week ago


Bangsar, Malaysia Saoi SDN. BHD. Full time

**Job Title: Customer Service Representative**

**Location**: Bangsar

**Job Type**: Full-time/Part-time

**About Us**:
Saoi is a dynamic and fast-growing clothing brand committed to providing high-quality fashion pieces and exceptional customer service. We pride ourselves on our dedication to customer satisfaction and strive to create memorable shopping experiences for every customer.

**Job Summary**:
**Key Responsibilities**:

- Assist customers with inquiries regarding product information, sizing, order status, and shipping information.
- Provide support and guidance to customers navigating our exchange portal for returns and exchanges, ensuring a seamless process.
- Resolve customer complaints and issues efficiently and effectively, striving to exceed customer expectations.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to address customer concerns and improve overall customer satisfaction.

**Requirements**:

- Proven experience in customer service, preferably in the fashion or retail industry.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in handling customer inquiries and orders.

**Preferred Qualifications**:

- Experience with customer service.
- Knowledge of clothing sizing and fashion trends.
- Ability to speak and written in english and bahasa fluently.

**Benefits**:

- Competitive salary and performance bonuses.
- Opportunities for growth and advancement within the company.
- Flexible work schedule and remote work options.

**How to Apply**:
**Job Types**: Full-time, Part-time, Permanent, Internship, Fresh graduate
Contract length: 3 months
Part-time hours: 35 per week

Pay: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (preferred)

Expected Start Date: 05/13/2024


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