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Customer Service Specialist

2 months ago

Bangsar, Malaysia CLICKGAMING DISTRIBUTION GROUP SDN BHD Full time

**About the company**

TTRacing is a gaming chair company and current market leader in Malaysia with annual revenue of RM50m. We are present in Malaysia and Philippines with fast expansion growth to becoming a global brand. The company serves comfort to those long hours in helping our users to achieve greater productivity and performance. We dedicate ourselves in creating gaming chairs of unmatched comfort. We believe our users are the ones who ultimately shape the future of the world and we want to be the one to seat them through this incredible journey.

**Career Prospect**

The customer service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast pace environment as such.

Unlike other companies' customer service, our customer service team plays a huge part in our company. This role allows one to be promoted to management level as customer service is one of the cores of the company.

**How we would like you to assist us**:

- Handling walk-in customers' requests
- Performing pre-sale and post-sale
- Outbound calls with customers when necessary

**What we would like to see in you**:

- Possesses SPM/Diploma in related field
- Basic knowledge of computer is required
- Able to speak in English and Malay
- Able to work effectively with team members
- Versatile in handling different customers
- Fast response in understanding different questions
- Problem-solving and multitasking skills
- Willing to work on shift

Working days: 5 days

**Salary**: RM2,100.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)

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