Customer Service @bangsar South
4 weeks ago
**About Our Client**
The company is involved in broadcast media, entertainment, and publishing industries; providing technical consulting services, project and systems management and technical support.
**Responsibilities**:
- Perform customer verifications
- Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Follow up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Record details of inquiries, comments, complaints and actions taken required
**Requirements**:
- Service minded personnel with interest in helping and working with customers
- A positive individual with a 'can do', results driven approach and attitude
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Demonstrate trust, openness and respect in dealings with people
- Able to handle customer complaints and deal effectively with upset customers
- *Good command of both written and spoken in **English and Mandarin**:
- Ability to work in shifts (including night shifts)
- Send your resume to _**Bryan +6011-1288-1775**_ _for immediate screening _**(only those who are able to speak English and Mandarin)**_
**Job Type**: Permanent
**Salary**: Up to RM6,000.00 per month
**Benefits**:
- Dental insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you willing to work in night shift?
**Language**:
- Mandarin (required)
- English (required)
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