Customer Service Assistant

2 months ago


Bangsar, Malaysia MPH Bookstores Full time

As a Customer Service Assistant, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience at the store.

**Responsibilities**:

- Provide good customer service, including answering questions about products and locating the products on the shelves.
- Recommending additional titles based on customer interest.
- Build strong relationships with customers through personalized service.
- Attending inquiries from customers or other outlets via phone calls.
- Frequent housekeeping, products displayed at the right shelves/locations, prominently display promotional items.
- Maintain and stay updated on products, sales, and promotions.
- Be alert to outlet surroundings to prevent any incidents, e.g., shoplifting.
- Gift-wrapping services.

**Requirements**:

- SPM or Diploma/Degree in Retail or Business Management.
- Basic understanding of sales principles and customer service practices.
- Proficiency in English and Malay.
- Solid communication and interpersonal skills.
- Customer-service-focused.
- Friendly, helpful, confident and engaging personality.
- Flexible enough to work various shifts, weekends and public holiday.


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