Customer Service Assistant
7 months ago
We are looking for young dynamic individuals to join us in growing our **online floral business.**
We're looking for:
*Min diploma holder
- Malaysian only
*Age : 23-35
*Fluent in speak & written in Mandarin & English
*knowledge in Apple Product (MAC & iPhone)
*Able to work independently
*Detailed oriented person
- Experience in using E-commerce portals (Shopify,Instragram,XiaoHongShu)
Responsibility ; Assist in marketing, sales and deliveries including:
- Effectively and professionally manage customer order which involves customisation and personalisation (questions, concerns, order, requests ) via call, chat, reviews, comments, and other form of communication media on the eCommerce channels and platforms we manage.
- Liaise with relevant parties, both internal and external, to ensure timely, efficient, and effective course of action for customer queries.
- Strategically form a well thought, thoroughly guided, and most appropriate resolution to customer queries that is effective, efficient, and timely.
- Establish stronger customer relationships through courteous pre-sales services and post-sales follow-ups.
- Any other duties as assigned by the management.
**Job Types**: Full-time, Permanent
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Mandarin (required)
- English (required)
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