Customer Service Assistant

7 months ago


Bangsar South, Malaysia Fafa Florist Full time

We are looking for young dynamic individuals to join us in growing our **online floral business.**

We're looking for:
*Min diploma holder
- Malaysian only
*Age : 23-35
*Fluent in speak & written in Mandarin & English
*knowledge in Apple Product (MAC & iPhone)
*Able to work independently
*Detailed oriented person
- Experience in using E-commerce portals (Shopify,Instragram,XiaoHongShu)

Responsibility ; Assist in marketing, sales and deliveries including:

- Effectively and professionally manage customer order which involves customisation and personalisation (questions, concerns, order, requests ) via call, chat, reviews, comments, and other form of communication media on the eCommerce channels and platforms we manage.
- Liaise with relevant parties, both internal and external, to ensure timely, efficient, and effective course of action for customer queries.
- Strategically form a well thought, thoroughly guided, and most appropriate resolution to customer queries that is effective, efficient, and timely.
- Establish stronger customer relationships through courteous pre-sales services and post-sales follow-ups.
- Any other duties as assigned by the management.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (required)
- English (required)


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