Customer Service Advisor

13 hours ago


Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

**Responsibilities**:

- Build rapport and long term relationships with Clients while providing excellent customer service standards.
- Create shipment booking arrangements
- Entertain customer's enquiries on product & services
- Collaborate well with Sales & Operation teams.
- Achieve **monthly KPI **of dates arranged & waiting time.
- Manage and update list of Clients assigned regularly and promptly.
- Handle High profile customers.
- To liase with product team to improve operational workflow.
- To provide general operational and sales support.
**Job Requirements**:

- **At least 1 - 2 years** experience in Customer Service.
- Required skill(s)**:Call Center background, **Customer Service, Coordinating Skill.
- Possess excellent verbal and written communication skills in English, Malay.
- Result driven and works well with **KPI**.
- Comfortable working with different modes of communication for liaison work (Primarily Phone).
- Willing to work at Kerinchi, Bangsar.
- Shift rotation required. (Morning, noon, midnight)
- **Fresh graduates are also encouraged to apply.**:

- Reliable internet connection at home as we are temporarily working from home

**Job Types**: Full-time, Permanent

**Salary**: RM2,700.00 - RM3,500.00 per month

Schedule:

- Monday to Friday
- Rotational shift
Supplemental Pay:

- Overtime pay
Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)
**Experience**:

- Customer Care Specialist: 1 year (preferred)
- Call Center: 1 year (preferred)
- Logistics: 1 year (preferred)



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