![Lifework HR Services Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
1 week ago
**Responsibilities**:
- Approach customers via phone calls to complete surveys using the Net Promoter Approach
- Communicate the company's focuses on Customer satisfaction and address any concerns to the public / customers
- Respond to customer feedback and take note on received feedback
- Prepare the customer for a follow-up call from the Second caller
- Highlight areas for improvement, with suggested solutions
- Prepare content to be broadcasted to customers
**Job Requirements**:
- **Fresh graduates are also encouraged to apply**.
- Preferred 1 - 2 years experience in Customer Service or Telesales.
- Required skill(s): Customer service skills, telephone system skills & negotiation skills.
- Possess **excellent **verbal and written communication skills in **English**.
- Willing to work at Kerinchi, Bangsar
**What we offer**:
- Opportunity to work with a Multinational Corporation (MNC)
- Basic Salary range: RM2,900 - RM3,500
- Working days & Hours : Mon - Fri (8:30am - 5:30pm)
- EPF, Soco & EIS are contributed
- Health insurance & Medical claims provided
- Career development & promotion opportunities
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6-12 months
**Salary**: RM2,900.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 1 year (preferred)
- Telesales: 1 year (preferred)
**Language**:
- English (required)
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