Customer Service Agent
2 weeks ago
**POSITION TITLE**:Customer Service Agent (Kuala Lumpur)
**CONTRACT DURATION: 6** Months
**SALARY**:Up till RM2,500 / Per Month
**WORK LOCATION**: Jalan Pantai Baharu, 59100. Kuala Lumpur.
**WORKING HOURS**:Monday - Sunday | 08:00AM - 10:00PM (Rotational Shift - 2 Days Off / Per Week)
**JOB DESCRIPTION**
**KEY ACCOUNTABILITIES**:
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner
- Handle inbound customers inquiries, request via voice & alternate channel (_Ex: WhatsApp, Chat, E-Mail & SMS_) regarding company's billing inquiries, technical inquiries and general inquiries
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information
- Ensure diligent follow up and fulfill promises made to customers
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines
**JOB REQUIREMENTS**:
- Minimum SPM / STPM / Certificate (SPM with credit in BM, English & Mathematics) with 2 years related working experience
- Fresh graduates (Diploma / Degree - approved by MQA) are encouraged to apply
- Basic computer knowledge (Operating computer & MS Office Skills)
- Willing to work flexible, shift hours & days
- Good communication skills in both English & Bahasa Malaysia
- Ability to speak in Mandarin language would be an added advantage
- Possess excellent telephone communication skill and phone etiquette
- Proceed to some some research about Telekom Malaysia before interview
- Training provided
- For further enquiries, please do 'WhatsApp' at _**010-9726786**
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6 months
**Salary**: RM2,200.00 - RM2,500.00 per month
Schedule:
- Rotational shift
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full timeCustomer Service Agent Full Time position Training is provided Basic Salary from RM2300 RM2,500 ( based on highest education level and relevant working experience) Contract: 12months (renewable for another 1 year depends on performance) Fixed attendance allowance: RM 200 Working Location : Bangsar South, Kuala Lumpur Working days: 5 days and 2 rotational...
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full timeCustomer Service Agent Full Time position Training is provided Basic Salary from RM2300 RM2,500 ( based on highest education level and relevant working experience) Contract: 12months (renewable for another 1 year depends on performance) Fixed attendance allowance: RM 200 Working Location : Bangsar South, Kuala Lumpur Working days: 5 days and 2 rotational...
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full timeCustomer Service Agent Full Time position Training is provided Basic Salary from RM2300 RM2,500 ( based on highest education level and relevant working experience) Contract: 12months (renewable for another 1 year depends on performance) Fixed attendance allowance: RM 200 Working Location : Bangsar South, Kuala Lumpur Working days: 5 days and 2 rotational...
-
Community Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full timeProvide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. Demonstrate indepth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure compliance. Troubleshoot and...
-
Customer Service Agent
5 days ago
Bangsar, Malaysia Lifework HR Services Sdn Bhd Full timeResponsibilities: Approach customers via phone calls to complete surveys using the Net Promoter Approach Communicate the company's focuses on Customer satisfaction and address any concerns to the public / customers Respond to customer feedback and take note on received feedback Prepare the customer for a followup call from the Second caller Highlight areas...
-
Customer Service
5 days ago
Bangsar, Malaysia ManpowerGroup Full timeSpeak and write Chinese + EnglishIntermediate to Advanced Excel (pivot tables, v-lookups, formulas) & expert in data assimilation and analysisLocation: BangsarWorking hour 9am - 6pm (Mon - Fri)Specific responsibilities: Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. Identify...
-
Customer Service Agent
2 months ago
Bangsar, Malaysia Brandtbiz Full time**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...
-
Customer Service Agent
2 months ago
Bangsar, Malaysia Lifework HR Services Sdn Bhd Full time**Responsibilities**: - Approach customers via phone calls to complete surveys using the Net Promoter Approach - Communicate the company's focuses on Customer satisfaction and address any concerns to the public / customers - Respond to customer feedback and take note on received feedback - Prepare the customer for a follow-up call from the Second caller -...
-
Customer Service
5 days ago
Bangsar South, Malaysia Glob Pro BrainHunters Sdn Bhd Full timeJob SummaryTo attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.Responsibilities: An inbound customer service agent plays a significant role in building a brand's reputation. Primarily handle inquiries from both sellers and...
-
Customer Service Agent
2 weeks ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full time**Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...
-
Community Customer Service Agent
3 weeks ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full timeProvide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. - Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure compliance. - Troubleshoot...
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full timeResponsibilities: Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and...
-
Customer Service Agent
3 weeks ago
Bangsar, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full timeAttend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. **Allowances and Benefits** - Day shift RM 1 per hour - Afternoon shift RM 2 per hour - Transportation reimbursement RM11 a day - Free Parking Provided - Gym Provided - Free Coffee and Tea in Every...
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full timePosition - Customer Service - Logistic (non-voice)Working Location -Bangsar South, Kuala Lumpur 15 minutes walking distance from/to Kerinchi LRT station.Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,300- RM 2,500- Based on relevant working experience.Fixed Monthly Attendance Allowance -...
-
Customer Service Agent
5 days ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full timeJob Summary: Assist customers with order placement using magento CMS platform, product inquiries, and orderrelated issues. Provide optimal suggestions to customers to purchase other relevant products that would be beneficial to customers and (or) enjoy maximum benefit of any ongoing campaigns and promotions in TWS website. Provide guidance on payment...
-
[immediate Hiring] Customer Service Agent
2 months ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...
-
Customer Service Agent
2 months ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...
-
Customer Service Agent
1 week ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...
-
Customer Service Agent Inbound
1 week ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...
-
[immediate Hiring] Customer Service Agent
2 weeks ago
Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...