Customer Service
5 months ago
**Responsibilities**:
- Handling mainly Outbound calls
- Approach customers via phone to do a survey using the Net Promoter Approach
- Approach customers based on a different point from the country's direction
- Sets the platform for customers to understand that the company is concerned and focuses on Customer satisfaction.
- Respond to customer feedback and note every feedback receives
- Prepare the customer for a follow-up call from the Second caller
- Highlight areas for improvement, with suggested solutions
**Job Requirements**:
- Fresh graduates are also encouraged to apply.
- 1 - 2 years experience in Customer Service or Telesales.
- Required skill(s): Customer services skills, telephone system skills & negotiation skills.
- Possess excellent verbal and written communication skills in English.
- Willing to work at Kerinchi, Bangsar
**Benefits**:
- Have the chance to work with MNC Company
- Salary range: RM2,900 - RM3,500
- **Working days & Hours : Mon - Fri (8:30am - 5:30pm)**:
- EPF, Soco & EIS are contributed
- OT payments
- Health insurance
- Profesional developents
- Opportunity for promotions
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6-12 months
Pay: RM2,900.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 1 year (preferred)
- Telesales: 1 year (preferred)
**Language**:
- English (required)
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