Technical Reviewer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full time
Great that you're thinking about a career with BSI

Do you believe the world deserves excellence?


BSI (British Standards Institution) the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence.

Renowned for its marks of excellence including the consumer-recognized BSI Kitemark, BSI's influence spans multiple sectors including Built Environment, Food, Healthcare, and ICT.

With over 86,000 clients in 193 countries, BSI is an organization whose standards inspire excellence across the globe.

We currently have an exciting opportunity and are looking to recruit a Technical Reviewer - SPO

About the role

We have key positions available for this role as a Technical Reviewer - SPO to build a strong team of professionals at a country level

Purpose of this position:

  • To provide SPO technical support to all SPO operating offices within the BSI Group
  • To monitor and maintain SPO compliance of all SPO operating offices within the BSI Group
  • To promote BSI product offerings and solutions to clients with the view of improving their business performance and managing risks


Applicants will be part of a dynamic team of specialists involved to conduct report monitoring and reviewing for SPO audit reports and making certification decisions.


Key responsibilities in this role will be to:

  • Conduct technical/certification review for SPO schemes (RSPO and MSPO)
  • Assist operations and technical and compliance to maintain accreditation and certification processes.
  • Ensure compliance with scheme requirements throughout the business and countries within BSI Group are aware of the updates and revisions of requirements, regulatory framework, and assessment and certification practices.
  • Review changes in BSI operations and/or accreditation and revise respective procedures and documentation to ensure accreditation requirements are met.
  • Manage non-conformities raised by Accreditation bodies.
  • Determine the needs and conduct of witness assessment on all SPO assessors.
  • Determine the need for training of all BSI SPO assessors.
  • Monitor and maintain records of all SPO assessors' compliance with the SPO requirements and BSI's operating procedures.
  • Actively engage with SPO coordinators, Customer Service Officer (CSO)/Planner, and other countries' Program Managers for any planning, scheduling, report monitoring and reviewing, and calibration meetings
  • Assist with country-level Internal Audit and Management Review arrangements.
  • Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
  • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
  • Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
  • Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity.
  • Build great relationships, learn about their business and products, and with your audits allow them to achieve the state of enhanced and sustainable SPO schemes.

Keys to success in this job:

  • Key traits: professional, ethical, open-minded, diplomatic, observant, perceptive, versatile, tenacious, decisive, self-reliant, collaborative, culturally sensitive, acting with fortitude, and open to improvement.
  • Risk-based thinking and process approach as well as synthesizing information to prepare summary reports.
About you


To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and can make impartial decisions, quickly and efficiently, based on facts.

You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and can remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

  • professional education or training to an equivalent level of university education level in related to Environmental Science, Environmental Management, Social Sciences, Plantation Management, Engineering, Technology, Agriculture, or similar field preferred or have a further education diploma with a proven in related discipline.
  • Experience in working in full-time practical work experience in relevant management systems (i.e. sustainability, quality, environmental, occupational health and safety, plantation, palm oil mill, ecology, agriculture or environmental conservations (Min experience of 3 years in the industry)
  • Qualified Lead Auditor/Auditor for any related 3rd party or industry requirements would be an added advantage. Experience in conducting and delivering assessments

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