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E-commerce Executive
2 weeks ago
Responsibilities:
- Oversee and manage ecommerce platforms, including Shopee, Lazada, Site Giant, Tik Tok Shop and more.
- Ensure that product listings are consistently updated, accurate, and visually appealing to attract potential customers.
- Monitor platform performance, identify trends, and propose strategies to enhance sales and overall customer experience.
- Create and maintain product listings with persuasive content, encompassing product descriptions, images, and crucial details.
- Aggressively develop new platform opportunity to grow ecommerce sales.
- Conduct keyword research and employ optimization techniques to elevate visibility and ranking on ecommerce platforms' search results.
- Continuously update and manage stock inventory levels to prevent overselling or stockouts.
- Collaborate closely with the warehouse and fulfilment teams to ensure seamless order processing and timely customer deliveries.
- Utilize paid advertising tools and strategies to amplify product listings and increase visibility.
- Analyze advertising performance and ROI, making necessary adjustments to maximize conversion rates.
- Monitor competitor pricing and market trends to maintain our products' competitiveness.
- Recommend pricing adjustments based on market dynamics and our company's objectives.
- Responsively address customer inquiries and feedback on ecommerce platforms with professionalism.
- Resolve customer issues and complaints to uphold a positive brand image.
- Analyze ecommerce performance data and generate regular reports on key performance indicators (KPIs).
- Provide actionable insights and recommendations to drive continuous improvement.
- Any other adhoc tasks as assigned.
Requirements:
- Bachelor's degree in marketing, Business Administration, or any related field.
- Minimum 3 years of relevant work experiences, preferable experience in ecommerce platform such as Shopee and Lazada.
- Strong knowledge of ecommerce platforms and FMCG products especially beauty and supplement category.
- Proficiency in marketing tools and platforms such as digital marketing advertising
- CPASS.
- Creative mindset with the ability to generate fresh and compelling content ideas.
- Strong analytical skills and datadriven thinking
- Fast learner, growth mindset, ability to work independent and multitask while being detail oriented.
- Adaptability to meet tight deadlines and performing well under pressure.
- Proficient in language Mandarin, English, Malay and strong communication skills
- Possess own transport.
Pay:
RM2, RM3,200.00 per month
Benefits:
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
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