Telemarketer

2 weeks ago


Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time
Telemarketers are professionals who are responsible for talking to potential customers on the phone and selling products.

  • Their duties include tracking customer contact lists, explaining the benefits or advantages of their services, and obtaining payment information if necessary.
  • Cold call people using a given phone directory.
  • To generate leads for Sales Team Members.
  • Answer incoming calls from prospective customers.
  • To understand the customer's requirements in a short time and present solutions that meet their needs. Use scripts to provide information about product's features, prices etc. and present their advantages.
  • Ask pertinent questions to understand the customer's requirements.
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
  • Record the customer's personal information accurately in a computer system.
  • Deal with complaints or doubts to safeguard the company's reputation.
  • Keep records of calls and sales and record useful information.
  • They must know sales techniques for convincing prospects into buying products or services that may interest them.
  • To assist in Sales Administration related tasks from time to time.
  • To prepare documentation for sales orders.
  • Filing of sales orders related documentation in a timely manner.
  • To assist in preparing Customer Information Form (CIF).
  • Other adhoc tasks as assigned by superior.

; Requirements:

-
Knowledge, Skills and Experience:

  • Min. Diploma holder in Business Administration or relevant field.
  • Proven experience as a telemarketer or similar sales/customer service role.
  • Proven track record of successfully meeting sales quotas preferably over the phone.
  • Excellent communication and presentation skills in English and Malay.
  • Skilled in negotiation and dealing with complaints.

Person Specification:

  • Friendly and persuasive.
  • Persistent, patient and able to handle customer rejection.
  • Customeroriented mindset with excellent telephone etiquette.
  • Demonstrate a good working attitude and interpersonal skills.
  • Selfawareness, selfdiscipline and Confident person.

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