Bizops Executive

About Livepass:

Livepass is a leading event ticketing company dedicated to providing seamless ticketing solutions for a wide range of events, from concerts to comedy productions.

We pride ourselves on delivering exceptional customer experiences and innovative ticketing technologies.

Key Responsibilities:

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Client Acquisition and Management:

• Identify and target potential clients in various event sectors.
• Develop and execute strategies to attract new clients.
• Conduct market research to understand client needs and industry trends.
• Build and maintain strong relationships with clients.
• Prepare and deliver presentations and proposals to prospective clients.
• Negotiate contracts and close deals to meet or exceed sales targets.
• Attend industry events and conferences to network and generate leads.
• Maintain a comprehensive database of clients and prospects.
• Provide postsales support to ensure client satisfaction and retention.

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Event Day Operations:

• Coordinate and manage event day ticketing operations.
• Ensure seamless execution of ticketing services at events.
• Troubleshoot and resolve any issues that arise during events.
• Collaborate with event organizers and onsite staff to ensure a smooth ticketing process.
• Monitor and analyze event performance to identify areas for improvement.
• Implement best practices for onsite ticketing and customer service.
• Train and supervise onsite event staff as needed.
• Ensure compliance with all relevant laws, regulations, and industry standards.

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Internal Coordination:

• Work closely with the marketing, customer support, and technical teams to ensure client satisfaction.
• Provide feedback to improve ticketing products and services.
• Develop and implement operational processes to increase efficiency.
• Prepare regular reports on sales, client acquisition, and event performance.
• Collaborate with the finance team to ensure accurate billing and revenue tracking.
• Participate in regular team meetings and contribute to a positive team culture.
• Maintain uptodate knowledge of Livepass products and services.

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Strategic Planning:

• Contribute to the development of business strategies and plans.
• Identify opportunities for growth and expansion within the market.
• Analyze data to drive decisionmaking and optimize business operations.
• Assist in the development and execution of marketing campaigns and promotions.
• Monitor competitor activities and market trends to stay ahead of industry developments.
• Develop and maintain strategic partnerships with industry stakeholders.
• Prepare and present business cases for new initiatives and investments.

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Vendor Communication and Management:

• Identify and evaluate potential vendors for ticketing and eventrelated services.
• Negotiate contracts and terms with vendors to ensure favorable conditions for Livepass.
• Maintain strong relationships with existing vendors and manage ongoing communications.
• Coordinate with vendors to ensure timely delivery and quality of services.
• Resolve any issues or disputes that arise with vendors.
• Review vendor performance regularly and provide feedback for improvement.
• Ensure all vendor activities comply with company policies and industry standards.

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Customer Experience Enhancement:

• Gather and analyze customer feedback to improve services and offerings.
• Implement customer service standards and ensure they are upheld during events.
• Develop and maintain customer loyalty programs and incentives.
• Handle escalated customer inquiries and complaints promptly and professionally.

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Technology and Innovation:

• Stay informed about the latest ticketing technologies and innovations.
• Recommend and implement technological solutions to enhance ticketing operations.
• Collaborate with the IT team to ensure seamless integration of ticketing systems.
• Evaluate and select thirdparty vendors and service providers as needed.

Qualifications:

• Bachelor's degree in Business, Marketing, Event Management, or a related field.
• Proven experience in business development, sales, or operations, preferably in the event ticketing or related industry.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in CRM software and Google Suite.
• Willingness to travel and work flexible hours, including weekends and evenings, as required.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to work with a passionate team and make a significant impact on the event ticketing industry.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

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