Sales & Customer Service Executive

2 weeks ago


Cheras, Selangor, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

Responsibilities
Job duties include, but are not limited to the following:

  • acts with integrity, honesty and knowledge that promote the mission, values and culture of the company.
  • Adhere to all company standards, procedures and guidelines.
  • Good understanding with work flow and services provided by the Company.
  • Deliver excellent customer service to all guest to ensure quality services are provided throughout their stay with us.
  • To perform monthly follow up calls for all the signed up customers and resolved any queries may raised by the customers.
  • Check and follow on shift handover, check arrivals and familiarizes oneself with room allocation, the day's visitors / VIPs arrivals or departure.
  • To answer incoming enquiry and make necessary appointment arrangement such as center visit or virtual center tour.
  • To attend customer and close sales/ follow up on sales and to provide professional before and after sales services.
  • To build strong rapport and relationship with guests and to ensure all service commitments extended to customers are met.
  • Deliver presentation, training and meeting with guest.
  • Responsible for stayin guest's enquiry, to ensure guest's request, feedback and complaints are logged and resolved on time to ensure total guest satisfaction.
  • To assist and supervise the housekeeping team performance and perform quality check on housekeeping team, to ensure the center cleanliness is up to the standard set.
  • Maintain clean and organized workspace for higher productivity.
  • Check room and rate charges slips, to ensure no discrepancy. Advise housekeeping and all departments concerned with guests have to be moved / check in / check out and ensure smooth process in place.
  • Work closely with other departments and good understand with all departments' work flow and services provided by the Company.
  • Well aware of all promotions and activities of center.
  • Ensure all reservations are taken and all guest / important informations are being updated in the system.
  • To undertake any task or assignment as may be assigned to you by your immediate superior or management from timetotime.

Requirements:

  • At least 3 years of experience in a similar role
  • Possess a Degree / Diploma, preferably in a healthrelated field
  • Previous job experience in Postnatal Care, Healthcare or Hospitality industry will be an added advantage
  • Customer care and service minded
  • Good interpersonal and communication skills
  • Multilingual (English, Bahasa Malaysia & Mandarin)
Working location at Life Care Diagnostic Medical Centre Sdn Bhd Cheras South

Job Types:
Full-time, Permanent

Pay:
RM3, RM3,500.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend jobs

Education:

  • STM/STPM (preferred)

Experience:

  • Sales: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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