Mandarin Quality Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time
Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

  • Conduct Calibration sessions in sync with the Delivery and QA team
  • Develop, Recommend and monitor corrective and preventive actions
  • Identify training requirements and coaching
  • Prepare Daily/Weekly reports
  • Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.
  • Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,500.00 per month

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Are you willing to join immediately?

Education:

  • Bachelor's (preferred)

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