Customer Service Assistant
1 week ago
Criteria:
- At least 2 years of working experience in the related field
- Computer literate with knowledge of Microsoft Office & Autocount.
- Possess good communication skills and able to work independently
- Proficient in both written and spoken English and Bahasa Malaysia
- People oriented with warm and cheerful personality & have good working attitude
- Punctual, honest and reliable
- Able to do live on Tiktok / Facebook page
Duties & Responsibilities:
- Ensure high quality and professional customer service in handling customer inquiries
- Assist with telemarketing, maintaining relationships with regular customers.
- Provide appropriate support to customer service related matters/complaints escalated by the team members.
- Follow the company's rules and regulations at all time in order to uphold the brand's image and standards.
- Assist in reviewing and enhancing the Customer Service Department's SOPs on annual basis or as and when deemed necessary.
- Assist in preparing reports for reporting to the Management.
Job Types:
Full-time, Permanent, Contract
Contract length: 6 months
Pay:
From RM1,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Yearly bonus
Application Question(s):
- Expected salary & notice period
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Computer skills: 3 years (preferred)
- Customer service: 1 year (preferred)
- AutoCount: 1 year (preferred)
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