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Front Desk Assistant/operator/clerk

3 months ago

Batu Pahat, Johor, Malaysia VQ Aesthetics Centre Full time

Job Summary:

As a Front Desk Assistant, you will play a vital role in ensuring smooth operations and delivering excellent customer service at the front desk of the organization.

You will be the first point of contact for visitors, clients, and employees, and your friendly and professional demeanor will create a positive impression of the company.


Responsibilities:
Greet and welcome visitors, clients, and employees with a warm and friendly attitude. Answer incoming calls and direct them to the appropriate department or individual. Respond to inquiries, provide information, and assist with general questions from visitors and callers. Manage the reception area, ensuring it is neat, organized, and presentable at all times. Handle incoming and outgoing mail, packages, and deliveries efficiently and accurately. Schedule appointments and maintain an organized calendar for meetings and events. Assist with administrative tasks such as data entry, filing, photocopying, and document preparation. Coordinate with various departments to ensure seamless communication and cooperation. Handle customer complaints or concerns professionally, escalating issues when necessary. Keep track of office supplies and place orders as needed to maintain adequate inventory. Assist with basic financial transactions, such as processing payments and issuing receipts. Maintain confidentiality and handle sensitive information discreetly. Assist in organizing office events or special projects when required. Follow company policies and procedures, adhering to security and safety protocols.

Requirements:
High school diploma or equivalent qualification. Proven experience in a customer-facing role or as a receptionist is advantageous. Excellent verbal and written communication skills, with a polite and courteous demeanor. Strong organizational skills and attention to detail for managing schedules and appointments. Proficient in using computer software, including Microsoft Office (Word, Excel, Outlook). Ability to handle multiple tasks simultaneously while maintaining a calm and composed demeanor. Problem-solving skills to handle unexpected situations effectively. Ability to work independently and as part of a team, displaying a positive and cooperative attitude. Professional appearance and punctuality. Knowledge of office equipment such as printers, scanners, and telephone systems is a plus.
We provided training before working
PMR / PT3 or Equivalent