General Manager

Full time

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GENERAL TASKS
Morning Slogan: Think, See, & Act Differently and send the video to COO.
Team Meetings: Conduct meetings with department managers to discuss ongoing projects, performance updates, and any challenges they may be facing. Provide guidance and support to help overcome obstacles and achieve objectives.
Strategic Planning: Engage in strategic planning activities to set long-term goals, identify growth opportunities, and address competitive threats. Develop action plans and initiatives to drive business growth and improve operational efficiency.

Employee Engagement: Foster a positive work environment by engaging with employees, recognizing their achievements, and addressing any concerns or issues they may have. Encourage teamwork, collaboration, and a strong sense of accountability among staff members.

Continual Learning: Stay informed about industry trends, technological advancements, and best practices through ongoing learning and professional development activities. This may involve reading industry publications, attending training seminars, and participating in online forums.

Problem Solving: Address any operational challenges or issues that arise throughout the day, such as equipment malfunctions, staffing shortages, or customer complaints. Take proactive steps to resolve problems quickly and minimize disruption to dealership operations.

Performance Monitoring: Continuously monitor key performance indicators (KPIs) for each department and take action to address any deviations from targets or benchmarks. Provide regular feedback and coaching to staff members to help them improve their performance and achieve their goals.

Data Analysis: Analyse data related to sales, marketing, operations, and customer feedback to identify trends, opportunities, and areas for improvement. Use data-driven insights to make informed decisions and drive business growth.

Strategic Meetings: Participate in strategic meetings with COO to discuss business strategy, review financial performance, and make decisions about dealership operations.

Vendor Management: Communicate with vendors and suppliers to negotiate terms, resolve issues, and ensure timely delivery of goods and services. Evaluate vendor performance and make decisions regarding vendor selection and contract renewal.

Compliance and Regulatory Oversight: Ensure compliance with all legal and regulatory requirements governing automotive sales and service operations. Stay informed about changes in regulations and implement necessary adjustments to ensure compliance.

FINANCE DEPARTMENT
Financial Review: Review financial reports and key performance indicators to assess the dealership's financial health and identify areas for improvement. This may involve analysing sales trends, expense management, and profit margins.
Financial Reporting: Review daily financial reports, including sales & aftersales figures, expenses, cash flow, and profitability metrics.
Budget Management: Develop, implement, and monitor the dealership's annual budget in collaboration with department managers and executive leadership. Track actual expenses against budgeted amounts and make adjustments as needed to control costs and achieve financial targets.
SALES DEPARTMENT
Sales Performance Review: Review sales performance metrics, such as daily sales figures, customer inquiries, test drive ratio and lead follow-ups. Provide guidance and support to the sales team to ensure they are on track to meet targets.
Lead Management: Review and prioritize sales leads generated through various channels, including walk-ins, phone calls, website inquiries, and marketing campaigns.
Sales Training and Development: Provide ongoing training and coaching to sales staff on product knowledge, sales techniques, customer service skills, and dealership processes. Conduct role-playing exercises, sales meetings, and workshops to enhance sales effectiveness.
Customer Interactions: Interact with customers to address concerns, negotiate deals, and ensure high levels of customer satisfaction. This may involve resolving escalated issues or providing VIP treatment to key customers.
Performance Reviews and Feedback: Conduct regular performance evaluations and provide feedback to sales staff on their performance, goals, and areas for improvement. Recognize top performers and provide support and coaching to help struggling sales associates improve.

Inventory Management: Monitor inventory levels and aging stock to ensure optimal turnover and minimize carrying costs. Make decisions regarding pricing, promotions, and inventory replenishment based on market demand and dealership objectives.
Marketing and Promotion: Review marketing initiatives and promotional campaigns to ensure alignment with dealership objectives and target audience preferences. Provide input on marketing strategies and allocate resources effectively to maximize ROI.
Customer Relationship Management: Utilize customer relationship management (CRM) tools to track customer interactions, follow up on leads, and maintain relationships with existing customers. Foster a customer-centric culture throughout the dealership.

Vehicle Delivery: Coordinate vehicle delivery daily, including preparing vehicles for delivery, completing paperwork and documentation, and ensuring a smooth and memorable delivery experience for customers.

Follow-Up and Customer Retention: Implement follow-up procedures to maintain ongoing communication with customers after vehicle delivery, including sending thank-you notes, conducting satisfaction surveys, and scheduling service appointments to enhance customer retention and loyalty.

Product Planning: Conduct thorough market research to understand customer preferences, trends, and competitive offerings in the automotive market. Evaluate the dealership's existing product portfolio, including current inventory levels, model mix, and aging stock. Identify gaps in the product lineup and opportunities to introduce new models or trim levels to address customer demand. Work closely with manufacturers or OEMs to review upcoming vehicle releases, product updates, and option packages. Provide feedback on market demand, customer preferences, and competitive positioning to influence product planning decisions.

Sales Forecasting: Forecast sales volumes and demand for different vehicle options and model configurations based on historical sales data, market trends, and customer feedback. Use predictive analytics and forecasting models to estimate future demand and inform ordering decisions.

Pricing Strategy: Develop a pricing strategy that reflects the value proposition of different vehicle options and model configurations. Consider factors such as production costs, competitor pricing, and perceived value to set competitive and profitable pricing levels.

AFTERSALES DEPARTMENT
HGB APP: Ensure daily monitoring of HGB app usage and encourage all our service customers to utilize it daily. conduct daily performance reviews of our service advisors to track their effectiveness.
Service Schedule Management: Ensure that service appointments are scheduled efficiently to maximize technician productivity and minimize customer wait times. Monitor the service schedule throughout the day and make adjustments as needed to accommodate walk-in customers or unexpected delays.
Parts Inventory Control: Oversee the management of parts inventory, including ordering parts as needed, monitoring stock levels, and ensuring accurate tracking of parts usage. Address any discrepancies or issues related to parts inventory management to prevent delays in service.
Customer Service: Monitor the quality of customer service provided by the service advisors, technicians, and other aftersales staff. Address any customer complaints or concerns promptly and ensure that customers receive timely updates on the status of their vehicle repairs.
Quality Assurance: Implement quality assurance measures to ensure that all repairs and service procedures meet dealership and manufacturer standards. Conduct regular inspections of completed repairs to verify quality and identify opportunities for improvement.

Warranty Administration: Oversee the administration of warranty claims and ensure that all warranty repairs are documented accurately and submitted in a timely manner. Coordinate with manufacturers or third-party warranty providers as needed to resolve warranty-related issues.
Training and Development: Provide training and development opportunities to aftersales staff to enhance their technical skills, customer service abilities, and knowledge of dealership policies and procedures. Conduct regular performance evaluations and provide feedback to help employees improve their performance.
HUMAN RESOURCE
Recruitment and Hiring: Review resumes, conduct interviews, and make hiring decisions for open positions within the dealership. Coordinate with department managers to identify staffing needs and ensure that vacancies are fi

Description

GENERAL TASKS
Morning Slogan: Think, See, & Act Differently and send the video to COO.
Team Meetings: Conduct meetings with department managers to discuss ongoing projects, performance updates, and any challenges they may be facing. Provide guidance and support to help overcome obstacles and achieve objectives.
Strategic Planning: Engage in strategic planning activities to set long-term goals, identify growth opportunities, and address competitive threats. Develop action plans and initiatives to drive business growth and improve operational efficiency.

Employee Engagement: Foster a positive work environment by engaging with employees, recognizing their achievements, and addressing any concerns or issues they may have. Encourage teamwork, collaboration, and a strong sense of accountability among staff members.

Continual Learning: Stay informed about industry trends, technological advancements, and best practices through ongoing learning and professional development activities. This may involve reading industry publications, attending training seminars, and participating in online forums.

Problem Solving: Address any operational challenges or issues that arise throughout the day, such as equipment malfunctions, staffing shortages, or customer complaints. Take proactive steps to resolve problems quickly and minimize disruption to dealership operations.

Performance Monitoring: Continuously monitor key performance indicators (KPIs) for each department and take action to address any deviations from targets or benchmarks. Provide regular feedback and coaching to staff members to help them improve their performance and achieve their goals.

Data Analysis: Analyse data related to sales, marketing, operations, and customer feedback to identify trends, opportunities, and areas for improvement. Use data-driven insights to make informed decisions and drive business growth.

Strategic Meetings: Participate in strategic meetings with COO to discuss business strategy, review financial performance, and make decisions about dealership operations.

Vendor Management: Communicate with vendors and suppliers to negotiate terms, resolve issues, and ensure timely delivery of goods and services. Evaluate vendor performance and make decisions regarding vendor selection and contract renewal.

Compliance and Regulatory Oversight: Ensure compliance with all legal and regulatory requirements governing automotive sales and service operations. Stay informed about changes in regulations and implement necessary adjustments to ensure compliance.

FINANCE DEPARTMENT
Financial Review: Review financial reports and key performance indicators to assess the dealership's financial health and identify areas for improvement. This may involve analysing sales trends, expense management, and profit margins.
Financial Reporting: Review daily financial reports, including sales & aftersales figures, expenses, cash flow, and profitability metrics.
Budget Management: Develop, implement, and monitor the dealership's annual budget in collaboration with department managers and executive leadership. Track actual expenses against budgeted amounts and make adjustments as needed to control costs and achieve financial targets.
SALES DEPARTMENT
Sales Performance Review: Review sales performance metrics, such as daily sales figures, customer inquiries, test drive ratio and lead follow-ups. Provide guidance and support to the sales team to ensure they are on track to meet targets.
Lead Management: Review and prioritize sales leads generated through various channels, including walk-ins, phone calls, website inquiries, and marketing campaigns.
Sales Training and Development: Provide ongoing training and coaching to sales staff on product knowledge, sales techniques, customer service skills, and dealership processes. Conduct role-playing exercises, sales meetings, and workshops to enhance sales effectiveness.
Customer Interactions: Interact with customers to address concerns, negotiate deals, and ensure high levels of customer satisfaction. This may involve resolving escalated issues or providing VIP treatment to key customers.
Performance Reviews and Feedback: Conduct regular performance evaluations and provide feedback to sales staff on their performance, goals, and areas for improvement. Recognize top performers and provide support and coaching to help struggling sales associates improve.

Inventory Management: Monitor inventory levels and aging stock to ensure optimal turnover and minimize carrying costs. Make decisions regarding pricing, promotions, and inventory replenishment based on market demand and dealership objectives.
Marketing and Promotion: Review marketing initiatives and promotional campaigns to ensure alignment with dealership objectives and target audience preferences. Provide input on marketing strategies and allocate resources effectively to maximize ROI.
Customer Relationship Management: Utilize customer relationship management (CRM) tools to track customer interactions, follow up on leads, and maintain relationships with existing customers. Foster a customer-centric culture throughout the dealership.

Vehicle Delivery: Coordinate vehicle delivery daily, including preparing vehicles for delivery, completing paperwork and documentation, and ensuring a smooth and memorable delivery experience for customers.

Follow-Up and Customer Retention: Implement follow-up procedures to maintain ongoing communication with customers after vehicle delivery, including sending thank-you notes, conducting satisfaction surveys, and scheduling service appointments to enhance customer retention and loyalty.

Product Planning: Conduct thorough market research to understand customer preferences, trends, and competitive offerings in the automotive market. Evaluate the dealership's existing product portfolio, including current inventory levels, model mix, and aging stock. Identify gaps in the product lineup and opportunities to introduce new models or trim levels to address customer demand. Work closely with manufacturers or OEMs to review upcoming vehicle releases, product updates, and option packages. Provide feedback on market demand, customer preferences, and competitive positioning to influence product planning decisions.

Sales Forecasting: Forecast sales volumes and demand for different vehicle options and model configurations based on historical sales data, market trends, and customer feedback. Use predictive analytics and forecasting models to estimate future demand and inform ordering decisions.

Pricing Strategy: Develop a pricing strategy that reflects the value proposition of different vehicle options and model configurations. Consider factors such as production costs, competitor pricing, and perceived value to set competitive and profitable pricing levels.

AFTERSALES DEPARTMENT
HGB APP: Ensure daily monitoring of HGB app usage and encourage all our service customers to utilize it daily. conduct daily performance reviews of our service advisors to track their effectiveness.
Service Schedule Management: Ensure that service appointments are scheduled efficiently to maximize technician productivity and minimize customer wait times. Monitor the service schedule throughout the day and make adjustments as needed to accommodate walk-in customers or unexpected delays.
Parts Inventory Control: Oversee the management of parts inventory, including ordering parts as needed, monitoring stock levels, and ensuring accurate tracking of parts usage. Address any discrepancies or issues related to parts inventory management to prevent delays in service.
Customer Service: Monitor the quality of customer service provided by the service advisors, technicians, and other aftersales staff. Address any customer complaints or concerns promptly and ensure that customers receive timely updates on the status of their vehicle repairs.
Quality Assurance: Implement quality assurance measures to ensure that all repairs and service procedures meet dealership and manufacturer standards. Conduct regular inspections of completed repairs to verify quality and identify opportunities for improvement.

Warranty Administration: Oversee the administration of warranty claims and ensure that all warranty repairs are documented accurately and submitted in a timely manner. Coordinate with manufacturers or third-party warranty providers as needed to resolve warranty-related issues.
Training and Development: Provide training and development opportunities to aftersales staff to enhance their technical skills, customer service abilities, and knowledge of dealership policies and procedures. Conduct regular performance evaluations and provide feedback to help employees improve their performance.
HUMAN RESOURCE
Recruitment and Hiring: Review resumes, conduct interviews, and make hiring decisions for open positions within the dealership. Coordinate with department managers to identify staffing needs and ensure that vacancies are fi

Established in 2005, VR Excellent is a dynamic and progressive recruitment agency in Malaysia that focuses on the following core businesses:

1. Executive Search/ Recruitment Services/ Headhunting
2. Profiling (Staff Competency Assessment)

We started off as a business that was involved predominantly in general HR consultancy services. Over the years, the company evolved into an Executive Search and profiling firm, offering end-to-end recruitment services. We are a licensed Headhunter in Malaysia and we are registered in the respective countries that we operate in.

Some of our clients include companies such as DHL, Samsung, Amway, Cohu, Lafarge, Monier, Epson, Nestle, Moet Hennessy Diageo, MacFood, Meinhardt, EDP Consulting, Welch Allyn, Martin Brower, Mighty Bakery, etc.

This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.