Assistant Sales Manager

1 week ago

Masai, Johor, Malaysia Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR

  • 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

  • Develops and implements the overall account strategy for assigned accounts.
  • Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
  • Penetrates assigned accounts for group and transient.
  • Explores opportunities for extended stay and catering sales business.
  • Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
  • Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops and implements strategic sales plans
    .
  • Understands the overall market dynamics competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
  • Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (i.e. property Leadership).
  • Achieves account revenue and sales goals as defined by Leadership.
  • Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.

Conducting Daily Sales Activities

  • Executes sales strategy to achieve property goals.
  • Executes designated sales strategies to develop and solicits specific accounts to achieve revenue goals.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Maintains current business Accounts for new business within accounts.
  • Develops and achieves operating budgets and manage controllable expenses.
  • Establishes and maintains accurate and uptodate customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
  • Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
  • Leverages methodologies, technical and business knowledge across the market.
  • Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
  • Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).

Providing Exceptional Customer Service

  • Gains understanding of the hotel's primary target customer and service expectations.
  • Serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
  • Serves as the account's "local service guarantee" by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.
  • Acts as the customer's advocate through understanding account needs and opportunities.
  • Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott International.

Building Successful Relationships

  • Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
  • Leverages appropriate Above Property Sales and property Leadership to ensure account saturation
    , pullthrough of account strategies and selling solutions at the local property level.
  • Develops a close working Account with Operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

  • Conducts and coordinates sit

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