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Customer Program Manager

3 months ago

Batu Kawan, Penang, Malaysia Ultra Clean Holdings, Inc. Full time

Join UCT and be part of
the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success -
join us today

UCT is looking for a talented
Customer Program Manager to join us in
Malaysia
The Customer Program Manager is responsible for effective execution of all order management.

Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders.

In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager.

Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities:

  • General:
  • Follows documented order management and commercial procedures
  • Communications:
  • Internal escalations to Supervisor upon recognition of misalignment of order/commercial dates
  • Maintain Customer Dashboards, scorecards, & UCT ERP system weekly updates
  • Order Management:
  • Obtains missing order information from Customers
  • Assists CPM 2/3/4 with order date management research
  • Ensure on time shipments & reconcile with Customer weekly
  • OTD to site commit date >/= 98%
  • OTD to Customer need date >/= 85%
  • Escalate material/labor shortages to meet site commit dates
  • May attend production meetings
  • Commercial:
  • Obtains missing quote information (drawings, specs., other) from Customers
  • Assists CPM 2/3/4 quote pricing research
  • Monitors request for quotes and responses within 14 calendar goal
  • Prepares quotes for CPM Peer review or global review and approval
  • May submit monetary Customer claims for fees per CPM 2/3/4 authorization

Knowledge, Skills and Abilities:

  • Must be organized and data/fact driven. Present business cases using data.
  • Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
  • Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
  • Attention to detail and exceptional organization and follow up skills.
  • Good communication skills and ability to interact with internal and external customers.
  • Strong influencemanagement, negotiation, leadership and assertiveness skills.
  • Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

  • Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1

Experience Requirement:

Work Experience:

  • 35 years' experience in a semiconductor or similar industry.

Physical Demands and Working Conditions:

Work Environment:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed primarily in office environment.

Physical Demands:

  • Ability to kneel, reach, walk, push, pull and grasp.
  • Ability to lift up to 25 lbs.
  • Ability to move arms, hands and fingers.
  • Ability to sit for sustained periods of time.
  • Required to wear personal protective equipment.
  • Ability to talk on phone and use computer for extended periods of time may be required.

Environmental Exposure:

  • Required to wear personal protective equipment where applicable.
  • Subject to frequent interruptions.
  • Ability to talk on phone and use computer for extended periods of time may be required.
  • May involve exposure to moderate noise levels from printers, faxes, computers etc.

Overnight Travel:

  • Level 2 and above work may require out of town travel, depending upon assignment, training and meetings (10%).


At Ultra Clean Technology, we do not just welcome diversity - we celebrate it Ultra Clean Technology is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.