Customer Program Manager 4

2 weeks ago

Batu Kawan, Malaysia Ultra Clean Holdings, Inc. Full time

**Join UCT** and be part of **the fastest-growing sector in the world** We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - **join us today**

**UCT** is looking for a talented **Customer Program Manager **to join us in **Malaysia**

The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

**Duties and Responsibilities**:

- **General**:

- Follows documented order management and commercial procedures.
- **Communications**:

- Responsible for managing demands and interaction with customers.
- **Order Management & Commercial**:

- Owns all order management deliverables to meet OTD to commit & need by date goals.
- PACE Specifics:

- Responsible for order processing in UCTM database (create fill up PO, issue order, Updating New PACE Delivery Dates for Past NBD PACE SA)
- Arrange shipment for PACE parts according to AMAT PO
- Download AMAT pull report and create issue order based on consumption
- Maintain accuracy inventory of supply and parts
- Aging > 180 days (after last receipt date) FGI should claim, work with AMAT for PO
- Download and Review PACE workbench forecast at least Once per week
- Updating FCST in SAP for drive materials and unique components based on PACE Workbench
- Responsible for the disposition of SCI purge stock
- Support RTV/ RTS/ SCRAP PROCESS when quality issue is observed.
- Download and Review PACE workbench forecast at least Once per week.
- Work with planning to plan loading based on Latest PACE workbench.
- Track PTN delivery Status to ensure:

- timely clear-up incorrect PTN status
- Identify problem PTNs status to avoid RVN
- Identify Aged in-transit PTN to avoid GR delay
- Improve OTD and Reduce Past NBD lines caused by Forwarder/Logistics issues.
- Resolves production scheduling & shipping blocks in the ERP or escalations
- Escalate material/capacity planning information internally to align site commit to Customer need dates.
- Reconcile the Pulls Report against the Invoice Settlement Report
- Resolves invoicing problems with the Customer & UCT Finance
- Support pricing changes as required by business process
- Escalate to Supervisor any Customer blocks to accepting pricing change
- May be asked to produce revenue forecast for a product line and/or site
- Accountable for the following:

- All customer service level Agreements
- Quality, Delivery, Cost
- Provide a weekly 12 Month rolling PO/Forecast orders to ensure forecast will be met
- Customer/product line Profit & Loss statement
- Comparing quote vs. actual PO price to ensure revenue targets will be met
- Gross Margin > 18% at a minimum (overall GM% - some product lines at 45%+)
- Collecting on Customer claims per schedule committed to at 4B
- Inclusive of stranded materials on revision changes
- Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins..)
- Coordinating & facilitating Customer business/performance reviews
- Quarterly reviews
- Customer meetings - internal & external pre-alignment
- All customer key process indicators
- Regular cadence of internal reviews to govern performance
- Order management to achieve OTD of 98+% to UCT commit & 85+% to Customer need by date
- Setting of the priorities for the factory - based on Customer order priorities
- Blocking inside lead-time orders, pull-ins, drop-ins, à align with planning/site GM à negotiate re-slotting with Customer & fees
- Return Material Authorization management à follows the same rules as “order management”
- Use the 12 month rolling forecast to provide Capacity / capability planning to ensure on-time delivery goals are met
- **Inventory Management**
- Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) - weekly
- Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities.

**Knowledge, Skills and Abilities**:

- Must be organized and data/fact driven. Present business cases using data.
- Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
- Ability to take a

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