Buyer (Mandarin Speaker)

1 week ago


Subang Jaya, Selangor, Malaysia DHL Full time

Job Purpose


This role delivers day-to-day purchasing operations to multiple business divisions across the region, through established efficient and user-friendly purchasing processes and systems inthe Purchasing Center.

It deliver purchasing services through the Purchasing Service Centers from requisition to purchase order based on state of the art e-purchasing tools including both user support (e.g. first level support, management of e-purchasing catalog), processing non-catalog requisitions and second level support for issue solving and master data management.

This includes both user support (e.g. first level support, management of e-purchasing catalog), processing non-catalog requisitions and second level support for issue resolution and master data management.

Scope & Portfolio

  • Provide support requests addressed to Purchasing (1st level support), including management of epurchasing catalog), liaison for second level support for issue resolution and master data management
  • Provide user and employee onboarding programs, whenever needed
  • Implement continuous improvement based on Data analytics along the buying channels
  • Consult sourcing functions on the implementation of optimized buying channels
  • Adhere to procurement processes and purchase compliance policy and DHL Corporate Procurement policy
  • Collaborate with other functions to implement process automation together with process & performance and IT department

_Support role_

  • Provide administrative support to operational buying activities
  • Assist daytoday activities within the purchasing organization
  • Provide GET 1st level support, consulting and training; interface to 2nd level support

Key Tasks

  • Monitor closures of tickets and overall turnaround time per agreed Service Level Agreement (SLA)
  • Execute and support activities in PO Amendment, Deletion, Delivery date, Account and other changes
  • Support P2P activities such as GRN Issue/Reverse, tax code determination, vendor code deactivation and others
  • Occasionally required to update vendor catalogs using excel and macros
  • Execute procurement KPIs and achieve the yearly goals
  • Support testing of purchasing system upgrade
  • Support implementation of purchasing system
  • Support Global / Regional projects execution

_Stakeholders_

  • Ensure positive customer experience through responsiveness, regular communication and daytoday customer service
  • Provide advice and support to internal customer with regards to queries and tickets
  • Contribute to the successful cooperation between region / country and sourcing community
  • Support and interact primarily with colleagues of own subfunction

Education Level

  • Completed apprenticeship and / or relevant university degree and / or equivalent experience

Experience Level

  • Minimum 23 years of relevant experience in purchasing or procurement functions and especially in P2P operational would be advantageous.
  • Proficiency in English & Mandarin reading, writing & speaking.
  • Solid working experience with purchasing practices and buying procedures
  • Working experience with Enterprise Resource Planning Systems (especially SAP and Oracle environment)
  • Experience in working with MS Office suite (Office, Excel, Word, Powerpoint)
  • Great communication style and analytical skills


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