Customer Service Officer

2 weeks ago

Bangsar, Malaysia Cretev Sdn Bhd Full time

Position
:
CUSTOMER SERVICE OFFICER

Work Location
:
Bangsar

Job summary


To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.


Job Responsibility

  • Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
  • To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
  • To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
  • To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.

Requirement
-
SPM (pass) / Certificate / Diploma / Degree holders
:

-
Fresh graduates are strongly encouraged to apply. Training will be provided
:

-
No working experience required:

-
Willing and able to work on shift:

-
Able to start immediately:

-
Willing to work in Bangsar:

-
Age 19 years old - 40 years old.

Why you should join us:

  • An opportunity to work in GLC environment
  • Good way to start your career by working with vibrant and positive environment.
  • Training will be provided.

Salary Package

  • Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)
  • Overtime pay for extra hours of work
  • Contribution to EPF/SOCSO/EIS
  • Annual Leave
  • Panel Clinic
  • Insurance covers hospitalization

Job Types:

Full-time, Contract

Salary:

RM1, RM2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

COVID-19 considerations:

Note:
A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.

Education:

  • SPM/STPM (preferred)

Language:

  • English (preferred)
  • Bahasa Malaysia (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Job Types:

Full-time, Contract

Contract length: 12 months

Salary:

RM1, RM2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • Will you consider a 1year contract position with an option to renew based on performance?
  • What is your current and expected salary?

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