Business Operations Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kardex Full time

Kardex Malaysia Sdn Bhd is seeking a motivated self-starter to join our New Business Team in the role of Business Operations Executive, to be based in Kuala Lumpur.

Office location is at Mont Kiara.

This is a Full Time position which will support our business operations in Malaysia, reporting directly to the Director New Business SE Asia.

Ihre Aufgaben

RESPONSIBILITIES

  • Order takeover from sales department (calculations, specifications, SPC configurations)
  • Completion/revision of opportunities in the CRM system according to ERP order details
  • Incoming customer order review (completeness, commercial and technical aspects)
  • Technical and commercial order clarifications (payment terms, order items, SPC configurations)
  • Customer order entry in ERP (prices, dates, conditions, commission values) and order acknowledgement to the customer
  • Purchase orders to the factories or 3rd party suppliers with adequate time tracking to meet deadlines (overdue tracking)
  • 3rd party order acknowledgement checking and tracking goods receipt and goods issue postings
  • Delivery notifications to the customer (factory delivery and cross docking)
  • Clarification, processing and tracking of incoming and outgoing invoices (3rd party invoices, customer down and final invoicing and payments) as well as processing of credit and debit notes
  • Order change handling with the customer, factories or 3rd party supplier
  • General back office services as required (e.g. office tools, shipment, onsite equipment, project master data administration, project management support)
  • Handling of installation issues and customer or supplier claims (FQR, notice of defects)
  • ERP Master data maintenance (business partners, materials) and data quality responsibility
  • Handover to Live Cycle Service including all technical documents
  • Professionally representing our company to all external & internal stakeholders

REQUIREMENTS:

  • Education: Diploma graduate or equivalent.
  • Minimum 57 years of responsible work with order handling/invoicing/Customer service in an international environment.
  • Experience in virtual/cross border interaction/support in multicountry environment.
  • Working knowledge of SAP modules.
  • English fluent (both speaking and writing).
  • Knowledge of additional Asian or German language could be beneficial.

Behaviours and competencies required to perform this role:

  • Pleasant personality
  • Collaborates & team effectively
  • Open and easy communicator
  • Ability to work under pressure and multitasking
  • Excellent customer services skills
  • Ability to influence change across multiple locations/functions and organizations
  • Serviceminded, Customer
- and business-oriented

  • Financial and commercial awareness
  • Structured, selforganized and selfmotivated
  • Independent and team player
  • Good communication skills and interpersonal skills
  • High personal effectiveness
  • Project management/coordination
  • Microsoft Office/MS Teams
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