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Business Operations Executive

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Collectius CMS (M) Sdn Bhd Full time

Overview


We are looking for a qualified and innovative Business Operation Executive who will be responsible for the effectiveness and efficiency of our operations.

This position is required to ensure compliance with the policies and procedures of the organization and offer consistency in service delivery.

This position must oversee the performance of every external collection agency's (ECA) as well as attending to customers' requests.

Duties:

  • Report to Business Operations Lead about clients' processes and procedures, and external collection agencies' (ECA) performance.
  • Track operational costs toward maintaining profit margins.
  • Promote efficiency by implementing improved operational procedures.
  • Analyze and maintain operational data.
  • Offer excellent customer service.
  • Display extensive product knowledge.
  • Handle customer complaints brought to the attention.
  • Monitor adherence to policies and processes throughout Collection and Recovery processes.
  • Ensure positive clients, suppliers, and vendors relationships.
  • Perform other relevant duties as required.

Requirements:

  • Diploma, Bachelor's Degree or Master's Degree in operations management, business management, or similar.
  • Extensive experience in an operations management position, administration or similar.
  • Able to promote efficiency toward achieving business objectives and profitability.
  • Excellent interpersonal and communication skills.
  • Wellversed in Microsoft Office especially Microsoft Words and Excel.

Job Types:
Full-time, Fresh graduate

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Commission pay