Lead Analyst, Operations

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
Are you ready to shape a better tomorrow?_


AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.


If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

2) First point of contact to respond to queries from AIA's Business Users/Vendors and to provide solutions based on existing knowledge base/Admin guide.

3) Cross Functional Team Collaboration as when and required

4) Responsible for interacting with Business Users/Vendors on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.

5) Ability to work independently in a 24/7 environment with mínimal direction if required.

Unleash your potential and join us now

  • Responsibilities_
  • Provide support services meeting agreed SLA
  • Provide Dashboard/Report showing supporting tickets statistics & analysis
  • Planning, execution & monitoring for assigned tasks
  • Initiate improvement tasks whenever necessary
  • Provide Local BU communication plan, contents and manage local BU responds
  • Support Portfolio Delivery Lead in BAU maintenance
  • Manage risk, resolve issues, bring up whenever appropriate
  • Supervise regular operation tasks
  • Manage and maintain relationships with other teams
  • Complete and gain timely approvals for necessary governance documents

Attractive benefits provided:

  • Medical insurance
Work life balance

Hybrid working arrangement

Learning & development

LI-DNI

LI-DNP

  • Build a career with us as we help our customers and the community live healthier, longer, better lives._

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