Housekeeping Supervisor

2 weeks ago


Nusajaya, Malaysia Trinidad Suites Johor Full time

Team Leadership:
Supervise and coordinate the activities of housekeeping staff, including room attendants, housekeepers, and laundry personnel. Assign tasks, provide guidance, and ensure that all work is completed efficiently and to the highest standards.
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Training and Development: Train new hires on housekeeping procedures, safety protocols, and customer service standards. Provide ongoing coaching and performance feedback to enhance staff skills and performance.
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Room Inspections: Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness, orderliness, and compliance with brand standards. Address any issues or deficiencies promptly and effectively.
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Inventory Management: Monitor and maintain inventory levels of cleaning supplies, linens, and guest amenities. Place orders as needed, ensuring adequate stock levels while minimizing waste and cost.
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Quality Assurance: Uphold quality standards for cleanliness, hygiene, and presentation throughout the property. Implement quality control measures and corrective actions to address any deviations from standards.
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Guest Relations: Respond to guest requests, inquiries, and complaints regarding housekeeping services promptly and courteously. Resolve issues to the guest's satisfaction while maintaining a positive and professional demeanor.
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Safety and Compliance: Ensure compliance with health, safety, and sanitation regulations, including OSHA standards and hotel policies. Enforce proper use of personal protective equipment (PPE) and safe work practices among staff.
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Performance Monitoring: Track and evaluate housekeeping performance metrics, such as room cleanliness scores, turnaround times, and productivity levels. Identify areas for improvement and implement strategies to enhance efficiency and guest satisfaction.
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Communication: Maintain open and effective communication with other departments, including front office, maintenance, and food and beverage, to coordinate housekeeping activities and address guest needs collaboratively.
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Administrative Tasks: Complete administrative duties such as scheduling, payroll processing, and report generation. Maintain accurate records of housekeeping activities, including room status, maintenance requests, and lost and found items.

Pay:
RM2, RM3,300.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion

Schedule:

  • Holidays
  • Rotational shift
  • Weekend jobs
Application Deadline: 05/26/2024

Expected Start Date: 06/01/2024

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