Captain & Barista - Sunway Velocity
2 weeks ago
Job Summary:
A barista is responsible for preparing and serving a variety of coffee and other beverages to customers.
They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment.
Key Responsibilities:
Prepare Beverages:
Prepare and serve a range of coffee, tea, and other beverages, including espresso, cappuccinos, lattes, and iced drinks, according to customer preferences and established recipes.
Customer Service:
Greet customers warmly, take orders, and provide a friendly, efficient, and personalized service experience. Address customer questions and concerns promptly and professionally.
Quality Control:
Ensure that beverages are consistently made to the highest quality and presentation standards. Monitor product freshness and quality.
Maintain Equipment:
Keep coffee and espresso machines, grinders, and other equipment clean and in working order. Report any equipment issues to the manager.
Cash Handling:
Handle cash and card transactions accurately and maintain an organized cash register. Give correct change and provide receipts as needed.
Stock and Inventory:
Restock coffee beans, syrups, milk, and other supplies as necessary. Maintain proper inventory levels and report any shortages to management.
Cleanliness:
Keep the work area, including countertops, utensils, and equipment, clean and sanitized at all times. Follow food safety and hygiene guidelines.
Menu Knowledge:
Stay informed about the menu, including seasonal offerings, and provide recommendations to customers based on their preferences.
Qualifications:
- Previous experience as a barista is preferred but not always required.
- Knowledge of different coffee brewing techniques and beverage preparation.
- Excellent customer service skills.
- Strong attention to detail and ability to work in a fastpaced environment.
- Ability to handle cash and operate a cash register.
- Food safety and hygiene knowledge.
Captain Job Description:
Position:
Captain (Restaurant)
Job Summary:
A captain in a restaurant is responsible for ensuring the smooth operation of the dining area and providing a high level of service to guests.
They act as a link between the front-of-house staff, the kitchen, and the management team.Key Responsibilities:
Guest Service:
Provide exceptional customer service by greeting and seating guests, presenting menus, taking orders, and assisting with any special requests.
Team Coordination:
Coordinate the efforts of waitstaff and buspersons, ensuring a well-organized and efficient dining experience for guests.
Order Management:
Relay orders accurately to the kitchen and bar, ensuring that food and drinks are prepared and served promptly.
Quality Assurance:
Monitor food quality, presentation, and timeliness to ensure that all dishes meet the restaurant's standards.
Problem Resolution:
Address guest concerns or complaints in a professional and courteous manner, seeking to resolve issues to the satisfaction of the guest.
Table Maintenance:
Oversee table setup, cleanliness, and proper utensil placement. Ensure the dining area is presentable at all times.
Knowledge:
Have a strong understanding of the menu, including ingredients and preparation methods, to answer guest questions and make recommendations.
Billing and Payments:
Provide guests with accurate bills, process payments, and handle cash and credit card transactions.
Qualifications:
- Previous experience in a similar role within the restaurant industry is often required.
- Strong communication and interpersonal skills.
- Leadership and teamwork abilities to coordinate the frontofhouse team effectively.
- Knowledge of restaurant operations and guest service.
- Ability to handle guest complaints with professionalism.
- Knowledge of pointofsale systems and cash handling procedures.
Job Types:
Full-time, Permanent
Pay:
RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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