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Group Tech Service Operations Management

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time
Role and Responsibilities

  • Customer Relationship and

Stakeholder Management:
Maintaining positive relationships with business by Initiating

important partnerships with internal and external stakeholders.

  • Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also
responsible for maintaining high performance levels for service related.

  • Incident Management: Taking ownership of critical incidents, coordinating with resolution parties, and establishing
effective communication between stakeholders for post-incident reviews.

  • Process Improvement: Ensuring that systems, procedures, and methodologies are in place to support outstanding
service delivery. They are to design, implement, and improve the IT service delivery processes and continuous

improvement.

  • Team Management: Leading the service delivery team, managing conflict, and ensuring the team's processes
and tasks are carried out efficiently.

  • Budget Management: Managing finances and budgets for IT Services
  • Project Management: Identifying a project's scope and all the necessary requirements. Responding to problems
and determining the next course of action.

  • Governance and Reporting: Design and maintain Service Reporting and Analytics; coordinate with Business IT
audit in relation to IT Services

Qualifications:

Education:
A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology,

Engineering, or related fields with a minimum of 10 years' experience in IT Operations.

Certifications:
ITIL, PMP, ISO, COBIT, CMMI, etc.

Mandatory skills

Designing ITSM frameworks, transitioning services, and operating within ITIL

Job Types:
Full-time, Permanent

Pay:
Up to RM16,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus