Transactional Officer, Internal Write Off

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 5709- Job Description:
-
Summary:


Responsible to follow up and negotiate payment for write off accounts and responsible to ensure recovery by way of foreclosure/ legal action to recover bad debt.


Responsibilities:

  • To identify probability of recovery of bank's bad debt by way of legal procedures/foreclosures.
  • To ensure review of all accounts are done by analyzing and assessing customer's position to determine the appropriateness in recommending collection activities (Repayment arrangement/Litigation, etc.).
  • To submit account for SV/IMS or internal search for uncontactable customer.
  • Attend to complaint received via customer, Customer Care, Contact Centre, Branch etc. within stipulated timeframe.
  • To prepare a proposal paper for Settlement with Ibra' or Arrangement To Pay (ATP) and to obtain approval from relevant authorities.
  • To prepare offer letter for settlement with Ibra' and ATP and to update info in Volare/CBS.
  • To prepare release letter for settled accounts and ensure tagging are placed into the system.
  • Prepare report requested by head unit/other parties and submit within the time frame given.
  • To set off savings or current account if requested by customer or if the customer is uncontactable.
  • To update Volare/CBS on resolutions reached for further action.
  • Attend training or course as approved by the Bank.
  • Any other duties/assignment as and when directed/assigned by the superior from time to time as per business requirement.
  • Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements

Requirements:

  • SPM/Diploma/Degree in any related discipline or equivalent experience
  • Fresh graduate or 3 years' experience in banking industry.
  • Excellent communication and interpersonal skills.
  • Be an assertive and innovative team player, highly independent, committed, selfmotivated, resourceful and result oriented.
  • Experience of working in fastmoving business environment
  • Ability to network across a variety of functions at various level.
  • Ability to multitask, highly numerate with great attention to detail.
  • Excellent in Microsoft Office (Excel, Word, PowerPoint)


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