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Team Member, Food and Beverage
2 weeks ago
General
- Handles all telephone calls courteously and efficiently.
- Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes.
- Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing.
- Implements opening and closing duties in accordance with standards.
- Handles guest complaints in accordance with service recovery guidelines.
- Liaises with kitchen and bar with regards to special requests.
- Sets up outlet and service stations on time before service and according to standards.
- Keeps service stations clean and complete.
- Provides service in accordance with service standards.
- Knows table/seat numbering, takes orders and uses Micros system to input orders.
- Ensures food & beverage is served at the appropriate time.
- Thanks every guest when they depart.
- Assists guests with menu recommendations and upsells to increase the average check.
- Checks satisfaction of guests in assigned station.
- Ensures tables are always reset in accordance with table top specifications.
- Is observant and proactive in maintaining the table clean and glasses replenished.
- Ensures chargetoroom checks are signed and the name matches with the room number.
- Ensures the validity of all credit cards.
- Informs the Team Leader for processing of all cash payments.
- Processes all Officer's Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.
- Sets up Inroom Dining area on time before service and according to standards.
- Keeps Inroom Dining area clean and complete.
- Takes Inroom Dining orders, assists guests with recommendations and upsells to increase the average check.
- Inputs and settles order in the Micros system.
- Consistently updates the Inroom Dining board to track trays and trolleys for collection.
- Provides service in accordance with service standards.
- Delivers, sets up and refreshes amenities according to schedule.
- Regular checks floors for Inroom Dining equipment and when on shift, ensures no tray or trolleys are on left in corridors after 6:00 am.
Job Types:
Full-time, Permanent, Fresh graduate
Pay:
RM2, RM2,400.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Tips
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
Language:
- English (required)
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