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Customer Service

4 months ago

Wangsa Maju, Malaysia Global Precision Sales & Services Full time

Responsibilities:

  • Greet patient and attending them according to their needs.
  • Make sure all facilities in the office are in good condition.

Carry out administrative duties:

  • Ordering supplies, calling & receiving phone calls
  • Prepare weekly and monthly report for GHCC JB & Melaka branch.
  • Overdue Payment, Inventory, Patient Record, Courier Record
  • Process daily IN/OUT items/parcels including reverse pick-up if needed.
  • Arranging appointment for audiologist at branch.
  • Liaise with funder if there's any query regarding documents or payment.
  • Assisting audiologist in smoothing work with department or patient.
  • Maintaining records or files for branch keeping.

Prepare documents:

  • Quotation, Official Receipts, Office Memo
  • Liaise with supplier to follow up regarding any pending, query or urgent orders.
  • Hearing aids, earmould, hearing aids repair/service, hearing aids accessories
  • Maintaining office cleanliness including pantry, prayer room and toilet.
  • Keep record of every transaction for branch.
  • Payment from funder and customer/patient.
  • Ensure all orders are always ready for audiologist before sending and fit the hearing aids to patient or hospital.
  • Be ready / Standby for urgent request from audiologist/superior for any help.
  • Represent or assisting audiologist to hospital, branch event.
  • Liaise with patient regarding appointment, payment or any query from audiologist or hospital.
  • Request document with operation teams
  • Delivery order, invoice and purchase order
  • Follow up overdue payment with funder

Vacancies available in outlet located at Wangsa Maju

Qualifications:

  • Good communication skills;
  • Self-motivated and independent
  • Interpersonal and organizational skills
  • Ability to work with people at all levels
  • Strong ability to multitask, prioritize and manage time effectively
  • A team player

Requirements:

  • At least SPM graduates
  • Required language(s): Bahasa Malaysia, English
  • At least 1 year of working experience in Customer Service (physically)
  • Knowledge with CS system and MS Outlook

Age:
below 35

Vacancies available in outlet located at Wangsa Maju

Pay:
RM1, RM2,200.00 per month

Benefits:

  • Health insurance
  • Parental leave

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Wangsa Maju: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you malaysian?
  • Can you work on the weekend & PH?
  • Expected salary?
Expected Start Date: 06/10/2024