Helpdesk Support @shah Alam

2 weeks ago

Shah Alam, Selangor, Malaysia 3S-Talent Search Full time

Hi, our client's is currently looking for anyone interested to joined their team as customer support consultant specifically in their call center department.

This is a junior level position that offers the opportunity to hone skills as a Helpdesk support professional.

  • Handle Customer enquiry via telephone to provide information and assistance (Mainly regarding the WIFI and Broadband troubleshooting)
  • Professionally handle high volume of inquiries from customers.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Able to resolve the calls within the agreed SLA (Service Level Agreement)
  • Must demonstrate high degree of integrity and confidentiality
  • Maintain confidentiality of customer information at all times.
  • To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
  • To provide accurate information and updates to consumers always.
  • To capture and update the right information provided and obtained from consumers onto the system always.
  • To attend and to meet all the key responsibilities within the required turnaround time set forth by the Company.

Requirement:

  • Must have fluency in English language
  • Talkative and jovial personality also very encouraged to try
  • Willing to perform 24/7 rotating shift
Additional information

  • OT is claimable
  • Normal Days 1 hour (RM15), 2 hours (RM30), 3 hours (RM68)
  • Rest Day (Call In)
  • RM68 + Mileage Claim
  • Festival Pay (Raya, Deepavali, Chinese New Year & Christmas)
  • RM125 + Mileage Claim


 Public Holiday
  • Replacement Leave
  • Shift allowanceRM300

What you get:

  • Cool and innovative work environment
  • We are too cool for ties. Smart casual is our game
  • Learning and growth opportunity
  • We have an indoor slide and a cafe How fun is that?
  • Free car park within the company compound

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM5,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift

Supplemental pay types:

  • Overtime pay
  • Tips

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

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