Deskside Support Technician

2 weeks ago

Malaysia IntersoftKK Full time
Malaysia

Experience:
desktop,Bilingual,Bilingual Desktop Engineer

Skills:
desktop,Bilingual,Bilingual Desktop Engineer

Field Services / Deskside Support Technician

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Desired Skills & Experience

Responsibilities:

  • Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
  • Printer breakfix and installation
  • Disposal, redeployment, and Asset reclaim.
  • Shipping coordination
  • Data Backup and Data Recovery coordination
  • Hardware Refresh
  • Warranty and Outofwarranty repair and replacement
  • Depot Services
  • Walk Up Support
  • Spare parts management
  • Executive (VIP) Support
  • Audio and Video Support including Health Checks
  • Inventory and Asset Management
  • Depot Operations
  • Coordinate with external vendors for dispatch support.
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
  • Responsible for asset tagging and entering all incoming equipment into our asset management system.
  • Collaborate with cross functional teams to properly onboard incoming new hires.
  • Ensure that hardware is properly assigned and updated into our management system.
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
  • Ensure that resolutions are consistent with company standards and policies.

Requirements/Qualifications:

  • Prefer 35 years IT experience, including technical training.
  • Experience with imaging windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.)
  • Experience with using PCbased spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and or A+ Certifications
  • Aptitude for learning
  • Excellent oral and written communication skills
  • Ability to work in teams and in a team environment.
  • Able to lift up to 50 pounds.
  • Own car for transportation (mileage will be reimbursed by policy)
  • Valid driver's license
  • Experience with Cleanroom protocols and procedure (preferred)

Technical skills:

  • Experience with IT infrastructure area support
  • DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
  • Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
  • Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.

Soft skills (Competencies):

  • Listening skills, verbal communication skills, customer service skills, problemsolving skills, teamwork skills.
  • Ability to understand and speak the language of business. Selfmanagement skills.

Communication:

  • Very good communication and customer related skills.
  • Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes, and practices.

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