Manager, User Experience

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Manager, User Experience

If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)

  • Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines.
  • Interprets business needs / user requirement to identify key current and future customer needs when translating to UX that is customer centric
  • Develop or Support the creation of wireframes, storyboards, user flows, process flows and site maps with the necessary copywriting to effectively communicate interaction.
  • Conduct or Support informal and formal user research using a variety of methods e.g. user interviews or surveys, A/B testing, persona etc. Review the results and use it further to enhance the logical screen flow and UX requirements.
  • Present or communicate product usability issues, user scenarios, endtoend experiences to stakeholders.
  • Conduct Usability testing (UAT) and provide feedback for purpose of refinement and ensuring solution build meets user experience requirements.
  • Research on latest UX trends and from time to time propose new innovative experience for digital banking channels.

Managerial (team/group responsibilities)

  • Collaborate closely with business users, IT, compliance and the supporting team to provide omnichannel customer experience.
  • Mentor and support executives on UX matters
  • Enforce UX based on specifications or guidelines.

Organizational (organizational responsibilities)

  • Continuous process improvement projects in building brand awareness and improving customers' experience.

Jobholder Requirements

Education/Qualification

  • Advance diplomat/Degree holder

Experience

  • At least 7 years working experience in consulting firm/agency and / or banking or any relevant industry
  • Work experience in brand management, product launches, projects delivery, Service Design, User Research, Copywriting, Business Analyst or any related skills
**Special Skills

  • Knowledge of prototyping tools (Invision, Marvel and other similar tools)
  • Knowledge of Design Thinking
About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.

Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

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