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Manager, User Experience
1 week ago
If you are looking to excel and make a difference, take a closer look at us...
Functional (job responsibilities)
- Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines.
- Interprets business needs / user requirement to identify key current and future customer needs when translating to UX that is customer centric
- Develop or Support the creation of wireframes, storyboards, user flows, process flows and site maps with the necessary copywriting to effectively communicate interaction.
- Conduct or Support informal and formal user research using a variety of methods e.g. user interviews or surveys, A/B testing, persona etc. Review the results and use it further to enhance the logical screen flow and UX requirements.
- Present or communicate product usability issues, user scenarios, endtoend experiences to stakeholders.
- Conduct Usability testing (UAT) and provide feedback for purpose of refinement and ensuring solution build meets user experience requirements.
- Research on latest UX trends and from time to time propose new innovative experience for digital banking channels.
Managerial (team/group responsibilities)
- Collaborate closely with business users, IT, compliance and the supporting team to provide omnichannel customer experience.
- Mentor and support executives on UX matters
- Enforce UX based on specifications or guidelines.
Organizational (organizational responsibilities)
- Continuous process improvement projects in building brand awareness and improving customers' experience.
Jobholder Requirements
Education/Qualification
- Advance diplomat/Degree holder
Experience
- At least 7 years working experience in consulting firm/agency and / or banking or any relevant industry
- Work experience in brand management, product launches, projects delivery, Service Design, User Research, Copywriting, Business Analyst or any related skills
- Knowledge of prototyping tools (Invision, Marvel and other similar tools)
- Knowledge of Design Thinking
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.
Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.
Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Job ID JR-
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