Supervisor, Service Desk

1 week ago


Kampung Pasir Gudang Baru, Johor, Malaysia MALAYSIA MARINE AND HEAVY ENGINEERING SDN BHD Full time
JOB PURPOSE
  • Help desk support specialists are the go to people for providing technical assistance and support related to computer systems, hardware, and software.
They are responsible for answering queries and addressing system and user issues in a timely and professional manner. JOB RESPONSIBILITIES
  • Resolve hardware or service problems by clarifying the user's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepare log reports by collecting and analyzing user information.
  • Manage large amounts of incoming calls.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.
  • Troubleshoot MMHE computer service and system whenever requires.
  • Assist to attend urgent issues and closed them if manageable.
Urgently expedite to proper units if requires.
  • Attend AD/ID issues promptly.
  • Create log tickets for users to be expedited to proper units promptly.
  • Support to any ICT internal project or program.
  • To complete the task given within the timeline.
  • Support any MMHE event whenever requires.
  • Provide technical support and facilities for the event if requires.
  • Monitoring and maintaining MMHE computer desktop/notebook.
  • Ensure all MMHE ICT computer desktop/ notebook is in good condition.
  • Ensure all the tickets issued were closed within the SLA timeline.
  • To attend user's log and close it within the timeline.
  • To ensure that users have a good experience with ICT service support.
  • To attend user's log and close it within the timeline.
  • Ensure adherence and fully complied with HSE requirements in related work.
REQUIREMENT - Diploma or Certificate in IT related course or equivalent years working experience (minimum 1 years in Information Technology)

We are a globally trusted, energy industry and marine solutions provider, for a wide range of heavy engineering facilities and vessels.

We have more than 40-year track record of delivering integrated and complex solutions, including deepwater services to international oil & gas clients.

We are equally recognised for our global expertise in offshore conversion services and LNG Carrier repair and dry docking.

Backed by an exceptional track record, a highly skilled workforce and world-class facilities, we are able to provide innovative solutions to meet the complex demands of the energy industry - safely, on time and within cost.

We also own and operate a regional Centre of Excellence - a learning centre that produces technically expert workers for the industry.

As a testament to our sustainability performance and strong Environmental, Social and Governance ("ESG") practices, we are a proud constituent of the FTSE4Good Bursa Malaysia Index.

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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