Service Advisor, Body

2 weeks ago


Johor Bahru, Johor, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

Responsibilities:

  • To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.
  • To perform accurate repair estimates for both Insurance and cash paying customers.
  • To do final bill / invoice for cash repairs and insurance cases.
  • To upload all the necessary mandatory documents in Merimen system.
  • To ensure all documents are complete before releasing the vehicle to the customers.
  • To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.
  • To do supplementary claims where needed.
  • To liaise and negotiate effectively with insurance adjusters and insurance personincharge.
  • Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
  • To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
  • To make or initiate Back Orders and to followup with Job Controller on all Back Order Parts.
  • To effectively handle customers' dissatisfaction complaints.
  • Coach and provide career development advice to junior or trainee B&P service advisors.
  • To support all service marketing promotions and campaigns.
  • Others duties as assigned by superior.

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Meal allowance
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Service Advisor: 1 year (preferred)

License/Certification:
- driving license (required)

Expected Start Date: 02/01/2024
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