Customer Service Advisor

2 weeks ago


Johor Bahru, Johor, Malaysia Mango Global Technologies Full time

Primary Job Functions:

  • Respond promptly to all incoming communication channels.
  • Address customer needs efficiently, offering solutions or alternatives.
  • Foster strong customer relationships through dedicated service.
  • Ensure confidentiality and privacy of customer information.
  • Achieve both personal and team targets effectively.
  • Manage diverse inquiries within specified timeframes.
  • Resolve complaints and escalate issues when necessary.
  • Provide accurate information and exceptional service consistently.
  • Document interactions meticulously and report trends to management.
  • Perform additional duties as assigned.

Job Requirement:

  • Fresh graduates are welcomed
-
REQUIRE TO SPEAK IN MANDARIN OR CANTONESE:

  • Excellent communication and problem-solving skills.
  • Strong commitment to customer satisfaction and attention to detail.
  • Ability to meet targets and work efficiently in a team.

Salary Offered:
RM3000 - RM4000

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Cantonese (preferred)
Expected Start Date: 04/30/2024
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