Restaurant Manager

2 weeks ago


Kuching, Sarawak, Malaysia Food Journal Sdn Bhd Full time

Duties and Responsibility

  • Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards.
  • Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the outlet.
  • Ensure adequate manpower resources at all times, performance standards are in place and observed across the outlet in order to maximize productivity and sales potential.
  • Supervise and ensure all food and drinks serve to customer at the highest quality.
  • Constantly monitor stock count and level to prevent overstock or shortage, control outlet wastage and submission is on time.
  • Organize outlet duty roster, assign staffs to specific shift and duties.
  • Always attentive to happenings of the surroundings in outlets and constant communication with operations manager to develop action plan to improve sales and customer service.
  • Communicate the company policies and standard procedures to employees.
  • Manages staff issue, including staff discipline and performance review.
  • Manage customer complaints and queries, solve them promptly.
  • Practice and maintain the cleanliness, safety and hygiene standards and regulation.
  • Ensure proper maintenance of assets/equipment and report faulty to management if any.
  • Adhoc tasks as assigned by management.

Position Requirements:

Experience:
At least 3-5 years work in a F&B retail industry.

Education:

At least Diploma / Advanced / Higher / Graduate Diploma in Hospitality Management or Food and Beverage Services Management or equivalent.


  • Knowledge POS systems.

Skills / Competencies:

  • Well organize and plan
  • Able to work in team
  • Strong multitasking skills
  • Able to meet deadlines and result driven
  • Strong interpersonal and communication skill
  • Fluent in English & BM, both written and spoken

Salary:
RM3, RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kuching: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Restaurant Management: 3 years (preferred)
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