Japanese Speaking IT Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

Responsibilities:

  • Troubleshoot and resolve hardware, software, and network issues efficiently and effectively.
  • Assist clients with the installation, configuration, and ongoing usability of system hardware and software.
  • Document and track all client interactions, issues, and resolutions in the ticketing system.
  • Escalate complex issues to higherlevel support or specialized teams when necessary.
  • Maintain a high level of customer satisfaction by providing timely and accurate solutions.
  • Collaborate with team members and other departments to ensure seamless service delivery.
  • Stay updated with the latest technology trends and support methodologies.

Requirements:

  • Proficiency in Japanese (native or nearnative level) and English (professional level).
  • Proven experience in an IT support or helpdesk role.
  • Strong knowledge of Windows and Mac OS operating systems.
  • Excellent problemsolving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work in shifts, including weekends and holidays if required.
  • ITrelated certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Pay:
RM7,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
Expected Start Date: 07/01/2024

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