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Japanese Speaking IT Support
2 weeks ago
Responsibilities:
- Troubleshoot and resolve hardware, software, and network issues efficiently and effectively.
- Assist clients with the installation, configuration, and ongoing usability of system hardware and software.
- Document and track all client interactions, issues, and resolutions in the ticketing system.
- Escalate complex issues to higherlevel support or specialized teams when necessary.
- Maintain a high level of customer satisfaction by providing timely and accurate solutions.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Stay updated with the latest technology trends and support methodologies.
Requirements:
- Proficiency in Japanese (native or nearnative level) and English (professional level).
- Proven experience in an IT support or helpdesk role.
- Strong knowledge of Windows and Mac OS operating systems.
- Excellent problemsolving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work in shifts, including weekends and holidays if required.
- ITrelated certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Pay:
RM7,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
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