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Team Lead- Local Malaysian with Japanese Jlptn1/ N2
2 weeks ago
Brief description:
- Handle a team size of 15 to 20 Associates.
- Effectively process Forecast & Spends along with PMO activities to improve the level of customer service.
- Attend process level meetings which are customer facing in nature.
- Support Management with insights on the process/domain decisions.
- Identify areas and opportunities of automation for improving productivity.
- Provide coaching & mentoring to team members
- A strong understanding of Project Management operations along with and Sales support processes gained through a minimum of 58 years of experience in a BPO environment.
- Any graduate from a recognized institution, postgraduate with professional degree in MBA/MS is preferred
- Problem solving and analytical skills.
- Proficient in MS Tools and Systems
- Customer / Client facing experience.
- Strong knowledge on MS products
- Strong understanding of Project Management Operations and Sales support process.
- Strong written & oral communication skills.
- Strong analytical & interpersonal skills.
- Strong troubleshooting and diagnosis skills.
Salary:
RM3, RM11,000.00 per month
Education:
- Bachelor's (required)
Experience:
- relevant or related: 5 years (required)
Language:
- Japanese N1 or N2 and English (required)
-
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