Team Lead- Local Malaysian with Japanese Jlptn1/ N2

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ADV Solutions Full time

Brief description:

  • Handle a team size of 15 to 20 Associates.
  • Effectively process Forecast & Spends along with PMO activities to improve the level of customer service.
  • Attend process level meetings which are customer facing in nature.
  • Support Management with insights on the process/domain decisions.
  • Identify areas and opportunities of automation for improving productivity.
  • Provide coaching & mentoring to team members
Experience required

  • A strong understanding of Project Management operations along with and Sales support processes gained through a minimum of 58 years of experience in a BPO environment.
  • Any graduate from a recognized institution, postgraduate with professional degree in MBA/MS is preferred
  • Problem solving and analytical skills.
  • Proficient in MS Tools and Systems
  • Customer / Client facing experience.
  • Strong knowledge on MS products
Skill sets

  • Strong understanding of Project Management Operations and Sales support process.
  • Strong written & oral communication skills.
  • Strong analytical & interpersonal skills.
  • Strong troubleshooting and diagnosis skills.

Salary:
RM3, RM11,000.00 per month

Education:

  • Bachelor's (required)

Experience:

- relevant or related: 5 years (required)

Language:

  • Japanese N1 or N2 and English (required)


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