Customer Service

2 weeks ago

Ara Damansara, Malaysia EMCO Executives Sdn Bhd Full time

Basic Salary:
RM3,000

KPI Allowance:
Up to RM200

Location:
Pusat Perdagangan Dana 1, Ara Damansara

Working Hours:
Mon - Fri(8:30AM - 7:00PM)

Sat(8:30AM-2:30PM)

Requirements:

  • Ability to work independently and with initiative.
  • SPM/SPTM with at least B grade or Diploma - with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
  • Excellent English and Mandarin comprehension and writing skills
  • Mandarin competency - spoken, written, able to read Mandarin writing
  • Ability to work on public holidays

Responsibilities:

Inbound & Outbound Calls

  • Liaise with Business Unit on status of service request
  • Filter calls that do not need engineer on site and perform FCR
  • Dispatch Engineer onsite for hardware related issues
  • Filter call based on product and require different assistance such as software help and to transfer to the department in charge
  • Handle calls from Sales & Main Line
  • Handle enquiries on Paper, Toner, Staples and others
  • Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
  • Help customers with basic 'how to' guides
  • Assist Service Mailbox enquiries and replies
  • Handle Inbound & Outbound Calls for Main Line and Operator queue
  • Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries
  • Send sales lead to the respective sales team
  • Other administrative matters

Salary:
RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Experience:

  • Customer service: 2 years (required)

Language:

  • Mandarin (required)
  • English (preferred)

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