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Customer Service
3 weeks ago
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: RM2,300.00 - RM3,200.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ara Damansara: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Language**:
- Bahasa (preferred)
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