Assistant Duty Manager/duty Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Travelodge City Centre Full time

Responsibilities

Front Office

1 Guest Service

  • Ensure provision of excellent guest service at all times
  • Maintains a friendly, cheerful and courteous demeanour at all times
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations

2 Front Desk

  • Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or management
  • Adhere to hotel credit limit / floor limit policies
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests
  • Build strong relationships and liaise with all other departments especially housekeeping, engineering etc
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy

3 Supervisory

  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Assist other Rooms functions in servicing the guests during high volume periods
  • Takes responsibility in the absence of the Duty Manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
  • Performs other duties as assigned, requested or deemed necessary by management
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns

Requirements and Qualifications
i Diploma in hospitality or service related discipline

ii At least 3 years of experience in a hospitality or customer-focused industry in supervisory capacity

iii Ability to remain calm whilst under pressure

iv Commitment to delivering a high level of customer service

v Excellent grooming standards and professional deposition

vi Ability to work on your own and as part of a team

vii Competent level of IT proficiency

Job Types:
Full-time, Permanent

Salary:
From RM2,500.00 per month

Benefits:

  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

COVID-19 considerations:
Strict Adherence
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