Duty Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time
The Duty Manager is responsible for overseeing the daily operations of the building and operational departments.

They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met.


The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not present.

The act as a point of contact for employees and tenant and visitors and handle any issues or emergencies that may arise.

**Job Responsibilities:
- **Customer Service:
  • Welcome and assist both internal and external customers, addressing their inquiries and concerns.
  • Monitor and analyze customer feedback to identify recurring issues and areas for improvement.

Property Atmosphere:

  • Ensure a pleasant and inviting Commercial building atmosphere for visitors.

Emergency Response:

  • Act as the point of contact in case of emergencies, such as accidents, medical incidents, or security breaches.
  • Follow established emergency procedures and coordinate the response.
  • Is fully conversant with the Crisis Management Plan and ready to enact.

Tenant Relations:

Action Centre:

  • Ensure 24/7 operation hours for the Action Centre.
  • Handle inbound calls to the building, serving as the initial contact point for guest.
  • Maintain strict confidentiality with inquiries, especially concerning personal data protection, maintain strict confidentiality with inquiries, especially concerning personal data protection, inhouse tenants, highprofile VIPs, celebrities and competitors' confidential information.

Problem Solving:

  • Address and resolve issues that may arise during a shift, including complaints, employee conflicts and operational challenges.
  • Make quick and effective decisions to maintain smooth operation.

Compliance:

  • Ensure that all departments or facility complies with all SOPs, relevant laws, regulations and company policies.
  • Conduct inspections and audits to identify and rectify any noncompliance issues to ensure outcomes are to established standards.
  • Others
  • Furnish a logbook to HBO, containing information on the shift briefing, detailing what transpired and actions that were taken including any incidents.
  • Supervising overseeing department after off hours and working together with department to resolve any issued raise by guest and tenants'
  • Involved taking actions on behalf at the management.

Requirements:
-

  • Able to work in 3 rotating shift, 24x7, based on a roster.
  • Must be willing to work on weekends and public holidays.
  • May be required to work overtime based on scheduled and emergency call-off support shifts or any "Just In Case" situations.
  • A Duty Manager's role is integral to maintaining the overall operation and safety of the property, and it requires a high level of responsibility and dedication to customer service and safety standards.

Qualifications:
Diploma-level qualification is preferred.

Experience:
At least 5-7 years of experience in a similar capacity, preferably in a retail or property management role.

Required Skills:

  • Technical knowledge:_


Should have an understanding of the technical aspects of the building, including knowledge of building encompassing experience in facility management, housekeeping operation, car park operations and front office.


  • Communication Skills:_
Effective communication is crucial. Experienced in the communications with staff, tenant, contractors, and other stakeholders. Clear and concise communication.

  • Adaptability: _Capable to adapt and respond to unexpected issues that may arise. Being adaptable and open to change is essential for handling unforeseen challenges.
  • Conflict Resolution Skills:_
To mediate conflicts among staff or between tenants and management when incidents occur on shift.

  • Risk Management:_
Identifying and mitigating risks. This includes assessing potential hazards and implementing strategies to reduce risks.

Salary:
From RM3,500.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Duty Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: DUTY MANAGER (Full time #539271)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaDUTY MANAGERSummaryDuty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    Responsibilities:Reporting directly to the Front Office Manager, Duty Manager (DM) is responsible for the overall day to day operations of the hotel whilst on duty. At all times, DM is expected to lead by example - their behaviours, speech and appearance must be without fault. His/her guest service standards must be the benchmark that sets the levels to be...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

    Job descriptionPrimarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Supervises overall activities in the department especially during the absent of Head of Department Supervises and delegates duties to supervisors and prepares work schedule for them. Develops weekly host' schedules, monitors team attendance and put up the leave calendar Supervises all sections and improvements in operation where she/he finds opportunities to...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Supervises overall activities in the department especially during the absent of Head of Department Supervises and delegates duties to supervisors and prepares work schedule for them. Develops weekly host' schedules, monitors team attendance and put up the leave calendar Supervises all sections and improvements in operation where she/he finds opportunities to...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Full time

    As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SILKA MAYTOWER KUALA LUMPUR Full time

    DUTIES AND RESPONSIBILITIES Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. Assists in VIP's arrival & departure. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    Assisting Front Office Manager in the overall day to day operations whilst on duty. Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. Ensure quality in all aspects of work and among the staff in the...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Assistant Duty Manager/duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Travelodge City Centre Full time

    ResponsibilitiesFront Office1 Guest Service Ensure provision of excellent guest service at all times Maintains a friendly, cheerful and courteous demeanour at all times Courteously and accurately answers inquiries from potential guests and accepts hotel reservations2 Front Desk Resolve guest issues, complaints, problems in a quick, efficient manner to...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dorsett Hartamas Kuala Lumpur Full time

    CANDIDATE PROFILEEducation and Experience: Secondary (SPM) or GED 2 years experience in the guest services, front desk, housekeeping (Supervisory Role), or related professional area.OR 2year Diploma, Degree, Master or equal from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full time

    Position based at Travelodge Bukit Bintang A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia East-West Ventures Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia STEG HOTEL, KL Full time

    Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower MY Full time

    _Safety and Security_ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety...

  • Assistant Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title:Assistant Duty ManagerReport To:Duty ManagerDepartment:OPS - Operations PlanningRole Purpose:Assume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments at the most...

  • Duty Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia YTL MAJESTIC HOTEL SDN BHD Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...